Job Description

CEA is Expanding!

Custom Energized Air is growing! We have a need for an Inside Sales Representative for the Red Deer Office.

The Inside Sales Representative plays a critical role at Custom Energized Air (CEA), serving as a primary point of contact for customers while overseeing the execution of sales processes. An Inside Sales Representative is responsible for ensuring proper, appropriate, and timely execution of customer quotes. As a member of the Inside Sales Team, this role may be required to execute or support any tasks related to inside sales from quote to delivery; through appropriate planning, sales management, and expediting either personally or by supporting colleagues.

The job description and key responsibilities include, but are not limited to:

Sales & Customer Support

Act as a primary contact for customer inquiries, providing accurate and knowledgeable product information. Collaborate with outside sales to seek possible customer and sales growth opportunities. Manage the full sales cycle from RFQ to delivery, including quoting, order processing, and expediting. Collaborate with vendors to develop complete, cost-effective solutions tailored to customer needs. Ensure all sales activities comply with the Quality Management System (QMS) and customer requirements.

Technical Support

Provide technical quotes, including sizing, calibration, and design specifications. Review and interpret technical documents such as P&IDs, specifications, and drawings. Ensure all documentation, testing, and compliance requirements are met.

Operational Excellence

Ensure accuracy and timeliness in all sales and order desk activities. Support and enforce company policies, procedures, and COR Health & Safety standards. Solve complex problems and implement solutions that improve efficiency and customer satisfaction. Ensure all customer inquiries are input into available CRMs for visibility of orders to others.

Communication & Collaboration

Collaborate with the outside sales team to ensure effective communication including all incoming customer requests are met with in timely manner and monitored until completion. Foster open, respectful communication across departments and with external vendors. Accurately convey customer requirements to internal teams and subcontractors. Positively influence team morale and contribute to a supportive work environment. As applicable work together to ensure effective and efficient completion of work as a company.

Experience and Education Requirements

High School Diploma required. Diploma or Degree in Business Administration, Mechanical Engineering Technology, Instrumentation, Industrial Automation, or a related technical field with a focus on compressed air systems, pneumatics, or industrial equipment considered an asset. Minimum 1-3 years of experience in inside sales, technical sales, or customer service within an industrial, manufacturing, or engineering environment. A combination of relevant education, technical knowledge, and professional experience will be considered for candidates who demonstrate strong potential and alignment with the role's requirements.

Skills and Abilities

Strong problem-solving and investigative skills. High attention to detail and organizational ability. Technical aptitude with a customer-first mindset. Effective communication and interpersonal skills. Ability to manage multiple priorities and adapt to changing demands. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer.
Custom Energized Air joined the Carmela Industries Team in 2023. With branches in Edmonton and Red Deer we support customers all over Western Canada. We work with a wide range of products for customers in multiple industries, from oil and gas, mining, manufacturing, water, and food, all requiring a variety of solutions from full system set-ups, repair, and maintenance.

Working at CEA means:

Involvement.

This is an opportunity to be an active part of what's going on. Everyone is in it together. Each person is here working toward the same goal.

Growth.

Personal growth, professional growth, corporate growth, you name it, we got it! Our goal is to ensure the right people are in the right chairs doing a job they enjoy.

Equal Opportunity.

We are committed to equity, diversity, and inclusion. We recognize that diversity is essential to a great team. We welcome applications from all qualified individuals.
Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care On-site parking Paid time off Vision care Wellness program
Work Location: In person

Application deadline: 2025-08-25