Job Description

Why work for CVS Controls?

CVS Controls Ltd. is a recognized global leader in the design, manufacturing, sales and support of control valves, instrumentation, automation and performance services throughout the world. With decades of industry experience, we proudly serve a wide range of sectors, including oil & gas, petrochemical, HVAC, mining, and pulp & paper. With a global network of over 60 representatives, our reputation is built on three core principles: exceptional customer service, capable and diverse expertise, and delivering quality products at competitive prices. At CVS Controls, we are committed to delivering reliable, customizable solutions that consistently meet or exceed the expectations of customers worldwide.

Our core values

Working Together, Winning Together, Growing Together - Teamwork that transforms: Collaborating, succeeding, and evolving as one.*
Embracing Change - Working with the tides of change instead of against.*
Doing What We Say - Acting as if our mother's watching - no gossip, no games, just honesty, accountability, and trust.*
Being Humble and Kind - Valuing others and treating them with respect.*
Always Improving - Constantly challenging ourselves to grow and improve.*

Overview

The Inside Sales Representative acts as the primary point of contact for domestic customers, handling sales inquiries, walk-in requests, and product consultations. This role advises customers on CVS products, determines required equipment or parts based on customer specifications, and creates accurate work orders. The Inside Sales Representative ensures orders are processed, monitored through to completion, and the customer is supported with exceptional post-sales service.

Responsibilities

Respond to daily sales inquiries via phone, email and in-person. Provide customer service and technical support to walk-in customers. Assess customer needs and recommend appropriate products or equipment. Use Kinetic ERP to create customer quotations, sales orders, engineer jobs, and purchase orders for sales items; review and update job completion dates and monitor orders. Communicate order status updates and changes to customers as required. Collaborate with Production, Purchasing, Engineering and other departments to ensure accurate and timely completion of orders. Provide technical support and follow-up to ensure customer issues are resolved. Maintain strong customer relationships through post-sales service and support. Assume other duties as required.

Qualifications

Educational background in Business Administration, Management, Instrumentation Engineering Technology or related is an asset. 3 + years of inside sales experience or equivalent combination of technical education and industry experience. Experience working in a manufacturing or industrial environment preferred. Strong knowledge of instrumentation products/parts, sales order processes, purchasing and manufacturing workflows. Ability to understand technical specifications, troubleshoot issues, and recommend solutions. Proficiency with Microsoft Office and Kinetic (or related ERP system).

Competencies

Strong interpersonal skills and teamwork abilities. Professional communication and customer service skills. Critical thinking and problem-solving skills. Organized, detailed and solutions-oriented. Ability to work in a fast-paced environment and under pressure with competing demands. Ability to respond and adapt to changing priorities.

Other Key Considerations

Previous related work experience is an asset. Instrumentation knowledge is a strength.

Drug and Alcohol Testing:

CVS Controls is committed to maintaining a safe and drug free work environment. Pre-employment drug and alcohol testing is a mandatory requirement for all prospective employees.

Fitness-to-Work Testing:

A pre-employment fitness evaluation will be required for positions involving physical tasks.

All testing procedures will be conducted by a third party in accordance with applicable laws and regulations, test results will be shared internally on a need to know basis only.

Salary:

Wage is negotiable and shall commensurate with skills and experience.

Work Schedule:

Full-time and permanent position. Monday to Friday, from 8am to 5pm. Overtime may be required.

Our company offers:

Employer paid extended health and dental benefits and health spending account. TELUS Health (24/7 virtual care), life insurance, AD&D, long-term disability, and global medical assistance. Safety footwear and prescription safety glasses programs. Employee programs such as paid time off, employee referral bonus and more.

Interested candidates can apply through Indeed or send their resume to

jobs@cvs-controls.com. Deadline to apply is September 30, 2025.

CVS Controls Ltd. thanks all interested applicants. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care Life insurance On-site gym On-site parking Paid time off Vision care
Application question(s):

Do you have experience with Instrumentation and Control (valves)? If so, please elaborate.
Experience:

Inside sales: 3 years (preferred)
Work Location: In person