Job Description

Role Summary

We are seeking a motivated, customer-focused

Inside Sales Representative

to join our sales team. This role is central to PatCom's growth in Canada, driving new business opportunities and strengthening relationships with healthcare facilities, clinicians, and institutional customers, primarily

over the phone and virtual channels

.

The successful candidate will balance responsiveness, professionalism, and strategic sales execution while working closely with clinical specialists and the broader commercial team.

Key Responsibilities

Make outbound calls

to potential and existing customers to qualify leads, understand needs, and communicate PatCom's product offerings.

Respond to inbound inquiries

professionally and promptly, guiding prospects through initial product information and next-step engagement. Build and maintain strong customer relationships through regular phone, email, and video communications. Partner with regional account teams and clinical specialists to

coordinate demonstrations, follow-ups, and order progression

. Manage and update customer interaction records in CRM (lead, contact, opportunity details). Achieve sales targets, contributing to overall revenue growth while ensuring high customer satisfaction. Provide timely feedback from calls to internal teams to inform marketing, pricing, and product positioning. Support the onboarding and training of new sales tools and processes.

Qualifications

Essential:

Proven experience in phone-based sales, inside sales, or customer service (B2B preferred). Excellent communication skills , clear, professional, confident, with strong phone presence. A motivated self-starter with resilience, a coachable mindset, and a passion for sales. Comfortable working in a target-driven environment with measurable goals. Strong organizational skills and ability to manage multiple priorities. Proficient with CRM and Microsoft Office tools (Outlook, Excel, Word).

Preferred:

Experience in medical devices, healthcare solutions, or complex product sales. Prior experience handling customer interactions in clinical or hospital environments.

What We Offer

Competitive base salary

with

commission and bonus opportunities

based on performance. Opportunity for professional growth within a dynamic, mission-driven company. Collaborative culture with ongoing learning and support.
Job Types: Full-time, Permanent

Pay: $45,000.00-$70,000.00 per year

Benefits:

On-site parking Paid time off
Work Location: In person