Job Description

TOC Logistics Inc.

is a rapidly growing logistics provider specializing in fulfillment services and supply chain solutions across Canada. Originally founded in 2012 to support the utility industry in Ontario, TOC is now expanding into other market segments.

At TOC Logistics, we believe that success in logistics starts with both our clients and our team. We empower businesses with innovative, scalable solutions in warehousing, 3PL services, and e-commerce fulfillment. What truly sets us apart is our commitment to fostering a strong, collaborative workplace where employees can thrive.

We invest in our people by offering career development, a positive work environment, and a culture rooted in teamwork and results. By prioritizing relationships and embracing a solution-oriented, client-centric, and value-driven approach, we create a meaningful impact for both businesses and careers. Join TOC Logistics and be part of an exciting journey in shaping the future of logistics.

Our Values:

Scalability

- Solutions that grow with businesses.

Solution-Oriented

- Challenges met with innovation.

Client-Centric

- Customer success is our priority.

Value-Driven

- Efficiency, transparency, and results.

Empathy

- People-first in everything we do.

We are seeking an

Inside Sales Representative

to join our team! Reporting to the Director, Business Development, you will be the 'go to' person for your customer and outside sales representatives' inquiries. You will be responsible for liaising with customers, providing them with product and service information as well as resolving their various issues within a materials manufacturing/distribution environment.

Role and Responsibilities:

Handle customer inquiries and complaints via telephone and email Generate sales and build customer relationships through phone, email, and online channels Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a solid understanding of the products or services being sold Expedite and de-expedite material based on changing customer needs Proactively troubleshoot any shipping and invoice discrepancies with other teams within the organization Accurately maintain and carry out the purchase order processing Monitor orders and maintain projected delivery date updates Prepare spreadsheets and data for material update calls with customers Perform other duties and tasks as assigned

Requirements:

3-5 years of relevant experience Previous experience within utilities or manufacturing sectors an asset Post-secondary degree/diploma in Business Administration (preferred) Ability to build strong business relationships with clients Ability to manage multiple leads and prioritize tasks effectively Strong verbal and written communication skills are crucial for effective sales interactions Ability to service customers and accounts with quality, timeliness, and professionalism Excellent written and verbal communication skills Previous experience using a CRM, preferably HubSpot Proficient in Microsoft Office products (Outlook, Excel, Word, etc.)
At

TOC Logistics Inc.

, we are committed to fostering an inclusive and accessible work environment. We provide accommodation throughout the hiring process. If you require accommodation, please let us know, and we will work with you to meet your needs.

TOC Logistics Inc. thanks all applicants for their interest in this position; however, only selected candidates will be contacted.

Job Type: Full-time

Benefits:

Company events Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care
Ability to commute/relocate:

Maple, ON L6A 4A7: reliably commute or plan to relocate before starting work (required)
Application question(s):

What are your salary expectations for this role?
Education:

Bachelor's Degree (required)
Work Location: Hybrid remote in Maple, ON L6A 4A7

Application deadline: 2025-09-26