At JCCayer, we are proud to be a leading retailer of Milwaukee Power Tools and other premium industrial brands. We specialize in serving contractors, tradespeople, and serious DIYers who expect knowledgeable service and top-quality products. We are looking for a motivated and technically minded
Inside Sales Representative
to join our growing team.
Position Overview:
As an Inside Sales Representative, you will play a key role in delivering exceptional customer service while providing knowledgeable advice on power tools, construction equipment, and related accessories. You are not just processing transactions -- you are building relationships and helping customers find the right solutions for their projects.
Responsibilities:
Engage customers in a consultative sales process to understand their needs and recommend the best solutions.
Maintain a strong knowledge of power tools, accessories, and equipment (Milwaukee, DeWALT, Makita, Metabo HPT, etc.).
Create and process sales orders, quotations, and special orders accurately.
Assist customers in-store, by phone, and by email with technical product inquiries.
Support merchandising, inventory management, and showroom presentation.
Stay current on new product lines, promotions, and technical specifications.
Contribute to a high-performance sales environment focused on exceeding customer expectations.
Qualifications:
Minimum 2 years' experience in retail or inside sales, preferably in power tools, industrial equipment, hardware, or construction supplies.
Strong product knowledge of contractor-grade tools is a major asset.
Ability to work in a fast-paced, technical retail environment.
Professional communication skills and a customer-first attitude.
Detail-oriented, organized, and comfortable using POS and inventory management systems.
Bilingual (French/English) is considered an asset (optional based on your location).
What We Offer:
Competitive hourly wage plus commission opportunities.
Employee discounts on top brands.
A dynamic and supportive team environment.
Opportunities for advancement and product training from industry-leading manufacturers.
Important:
This is a technical sales position focused on advising customers and building solutions -- it is not a cashier or general retail clerk role.
Job Type: Full-time
Pay: $52,000.00-$77,000.00 per year
Experience:
Sales: 1 year (preferred)
Work Location: In person
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