Job Description

Inside Sales Representative, pc/nametag (Contract)

Our customers plan some of the largest meetings and conventions across the country. You will work with customers through email, live chat and phone to manage the details of their orders from start to finish. You will play a vital role in making the customer's job easier, while helping to make their events a success - all in a very fast-paced environment.

Education, Skills and Competencies Required:

Secondary School Diploma required

2+ years strong customer service and order management experience

Experience working in promotional products and / or event planning industry an asset

Experience with soft sales in a call centre, preferred

Proficient in Microsoft Office - Outlook, Excel and Word

Excellent interpersonal, written and oral communication and customer service skills

Self-motivated, self-directed, goal oriented, and well organized individual who is comfortable working independently and who can handle and drive multiple deadline projects simultaneously

Ability to juggle multiple priorities in a fast-paced environment

Strong attention to detail, prioritization, problem solving and root cause analysis skills

Ability to build strong collaborative relationships and be a team player

Proven ability to work independently

Ability to work flexible hours on weekdays to support customers across Canada

Experience with online chat and eCommerce / web sales

Ability to lift up to 30lbs

Bilingual French / English as asset

Responsibilities:

Enter and manage multiple orders at a time. Make order adjustments per customer requests; work with other departments to ensure changes are made and that customer deadlines are met

Handle incoming request from customers by phone, email, chat and make informed recommendations based on knowledge of products and services

Work with customers on product selection, product pricing and availability, shipping inquiries and order status questions

Ensure accuracy of orders and quotes before release

Handle escalations and to work with customer and internal team to find solutions

Clearly communicate issues and work toward resolution regarding web, pricing, sales tools, etc with Manager and other internal team members

Research and resolve customer billing issues in a timely manner

Document accounts and ensure follow up and relationship building is effective

Effectively work with Sales on all matters to ensure customer satisfaction

Recommend process and products improvements or changes. Inform Manager regarding trends in customer emails and issues

Assist in maintenance of the customer contact database

Assist with the assembly of trade show materials

Attend trade shows as needed

Provide support in project work, other special requests and duties as assigned

Adhere to safe work practices, instructions and rules, and perform work duties in a manner that ensures the health and safety of all employees

Avery Products (Canada), a division of CCL Industries, Inc. has an accommodation process in place and provides accommodations for individuals with disabilities. If you require a specific accommodation because of a disability or a medical need, please indicate this during the application process so that arrangements can be made for the appropriate accommodations.

Only candidates selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Profit sharing Tuition reimbursement Vision care Wellness program
Work Location: In person