Job Description

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact

: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl flooring and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile

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Why We Need You:

An Inside Sales Rep plays a fundamental role in being the front-line sales contact for walk-in, phone calls and email inquiries. You must be comfortable being the first point of contact for all customer sales and customer issues. A person who would be best suited for this position will be professional, friendly, and confident in themselves, have an eye for design, the ability to learn and understand the technical aspects of tile and tile setting. Must be confident in technology, the use of our computer system, apps, and websites. You must be a person who strives for customer service excellence.

Job Duties

Provide a warm greeting to customers as they enter the building Answer incoming calls in a prompt professional manner Process email and fax communications in a professional and timely fashion Route qualified opportunities to the appropriate A&D rep or Sales Rep for further development and closure Accurately enter sales orders into the computer system Provide quotes and follow up on those quotes Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue. Clear instruction to customers picking up product on where to go and the process, so as to efficiently connect the customer with the warehouse staff. Keep workspace, showroom and display areas clean and free of clutter and dust. Handles cash transaction and giving back correct change Taking payments on accounts Filing paperwork Taking deposit to the bank Other duties as required

Job Requirements

Deliver superior customer service Strong computer skills and experience with CRM's and other software platforms Effective Listening, communication and negotiating skills Accuracy and attention to detail Understand customer needs and requirements Professional demeanor Demonstrated success in turning leads into sales Able to multi-task Manage time effectively and adapts quickly to changing priorities Able to handle difficult customers with diplomacy and tact Technical expertise and knowledge of company products Attend training courses, product demonstrations and industry events. Self-education on new products in the branch and in the marketplace Build strong relationships with Ames' customers

Qualifications

Minimum of two years of customer service/sales experience, preferrable within the flooring industry Minimum of two years' experience taking inbound calls and processing orders Post-secondary education preferred. Work experience will be considered in lieu of post-secondary education. Proficient with computer data entry, windows, use of websites and apps Strong communication skills both written and oral Strong Customer Service skills Ability to work quickly and accurately under pressure Able to multi-task Able to build relationship and loyalty with customers Organized and detail orientated Strong time management skills An internal drive to succeed
Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Work Location: In person