Job Description

About

mSupply

TM

mSupply is North America's leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply's family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.

About Marks Supply

Since 1962, Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication.

Essential Job Duties

Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution. Processes customer requests for pricing, information, and availability regarding products. Processes customer orders for products both in stock and special order. Identifies, researches, and resolves customer issues using the computer system. Responsible for following up on customer inquiries not immediately resolved. Provides customers with product and service information and promotes Up-selling products and services. Responsible for completing call logs and reports. Research billing issues. Raise awareness and communicate with management of trends in customer calls. Coaches' customers how they can utilize computer systems to assist in resolving problems. Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements. Other duties as assigned

Qualifications

High School Diploma or GED equivalent 2 years prior call center experience in a related field, with similar computer requirements Knowledge of MS Office applications as needed to satisfactorily perform work assignments - Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed. Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:
Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer:

We care about your well-being from day one. Here's a snapshot of the benefits we provide:
Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day Life insurance, plus short- and long-term disability coverage Paid time off - vacation, holidays, and personal days Employee Assistance Program (EAP); Employee discounts, and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com
mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com
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