Job Description

Summary/Objective:

The Inside Sales Representative will be the inside liaison between the company and assigned customers. This job entails quoting prospective and existing customers; maintain pricing and margin levels; entering, tracking, and following up on orders; researching and solving customer issues; maintaining consistent communication regarding inventory, material, customer shipments, and processing lead times. Most important is build relationship with current and prospective customers.

Duties and Responsibilities:

Establish and maintain strong relationships with customers by understanding their needs and requirements. Manage assigned accounts to achieve company goals related to this position. Actively call on established, prospective, and dormant accounts to grow the business. Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner. Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction. Gain and maintain a working knowledge of all company systems including ERP, CRM, etc. Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation). Work with customers to resolve any discrepancies. Qualify leads generated from trade shows, marketing campaigns, website, and other sources. Gather feedback from customers regarding product quality, pricing, competitors, and market trends. Share market insights and feedback with the sales and leadership teams. Provide customers with all required documents. Develop a deep understanding of material offered, equipment capabilities, processes, and material applications. Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain. Follow all company processes, procedures, and policies. Possible local travel to customers or trade shows. Perform any other assigned duties.

Required Education and Experience:

Minimum of 2 years' sales experience in the metals industry preferred or associate degree required. Experience with CRM software a plus Experience with Microsoft 365 Suites including Word and Excel

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills Ability to multi-task, prioritize and manage time effectively. Proven work experience as an Inside Sales Representative Hands-on experience with multiple sales techniques

Working Conditions (Including Physical and Mental Demands):

Normal manufacturing working environment - standing, sitting, walking - typically inside a building. Occasional stooping, twisting, lifting, bending, and carrying. Minimal exposure to noise, dirt, chemicals, and temperature variations. Frequent use of computers. Occasional travel.

Job Type: Full-time

Pay: From $50,000.00 per year

Work Location: In person