Job Description

Don't skip a beat, apply to JAM Industries!



JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?



Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Job Title:

Inside Sales Representative

Division:

Erikson Consumer

Location:

Baie D'Urfe, QC (hybrid environnement)

Schedule:

Monday to Friday | 8:30AM-5:30PM

What you will do:

We are looking for a motivated and well-spoken Inside Sales Representative to join our dynamic team. You will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

Responsibilities:

Respond to customer's inquiries via phone and email. Processing transactions by managing orders, returns, exchanges in a timely manner. Assist customer with tracking shipments and ensure delivery of merchandise. Keep our customers updated with our daily and monthly specials. Assisting clients with the B2B portal. Understanding customers' needs and identifying sales opportunities. Keeping up with product, service information and updates. Collaborate with other departments to ensure each request is completed on time. Build positive relationships with customers fostering loyalty.

What we are looking for:

High school diploma/GED. Previous experience in an outbound call center or a related sales position. Ability to achieve targets. Exceptional customer service skills. Strong listening and sales skills. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office Strong organizational skills and the ability to multitask. Bilingual.

Safety Statement:

We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

Diversity Statement:

We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of communication at DCC Technology and drive forward initiatives that make a real difference.



Ready to join our team? Here is why we are one big, happy JAMily...

Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability. Wellness Incentive Program and an Employee Assistance Program. RRSP matching program. Work-life balance is key: Flextime, summer hours, paid vacation, personal time off. We value work life balance and offer a casual and fun environment. Lively social calendar...there's always something for everyone! Generous employee discount on all our cool gear. On-going learning opportunities. Not to mention the opportunity to work in a highly talented, winning team!

Come JAM with us... we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings!

We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

While we appreciate your interest, please note that only qualified candidates will be contacted.