Job Description

DOIT PARLER COURANTEMENT LE

FRANCAIS

ET

L'ANGLAIS

MUST SPEAK BOTH

FRENCH

AND

ENGLISH

FLUENTLY

DESCRIPTION DU POSTE

Le/la representant(e) des ventes internes - teletravail (secteur automobile, bilingue : anglais/francais) travaille a domicile et interagit avec les clients par telephone (appels entrants/sortants) et/ou par Internet. Ce poste consiste a assurer le service a la clientele et a resoudre les problemes et questions courants concernant les produits et/ou services du client. (Les candidatures pour ce poste sont acceptees en continu. Les anciens combattants sont encourages a postuler.)

UNE NOUVELLE CARRIERE A VOTRE IMAGE

Vous recherchez une reorientation professionnelle en teletravail au sein d'une entreprise internationale innovante qui place l'humain au coeur de ses priorites, favorise une culture inclusive et un veritable sentiment d'appartenance ? Vous souhaitez vous joindre a une entreprise recompensee chaque annee par les prix Meilleur lieu de travail au monde , Employes les plus heureux et Meilleure entreprise pour l'evolution de carriere ? Alors, le poste de representant(e) commercial(e) sedentaire a distance chez Concentrix est fait pour vous !


En tant que representant(e) commercial(e) sedentaire a distance (secteur automobile, bilingue : anglais/francais), vous vous joindrez a une equipe multiculturelle composee de membres provenant de plus de 70 pays, ou chacun contribue a la reussite et au bien-etre de l'autre, unis par la volonte d'innover. Ensemble, nous aidons les plus grandes marques mondiales a ameliorer leur rendement grace a une experience client exceptionnelle et a des innovations technologiques. Face a une croissance continue, nous sommes a la recherche de nouveaux talents pour partager notre vision : des personnes aussi passionnees que nous par l'excellence du service client.

EVOLUTION DE CARRIERE ET DEVELOPPEMENT PERSONNEL

Cette formidable opportunite de travail a domicile vous permettra de donner un nouveau souffle a votre carriere et de creer des liens solides avec vos collegues. Nous vous fournirons la formation, les outils technologiques et le soutien continu necessaires a votre reussite. De plus, chez Concentrix, les perspectives d'avancement professionnel (et de developpement personnel) sont reelles. En effet, pres de 80 % de nos gestionnaires et dirigeants ont ete promus a l'interne ! C'est pourquoi nous offrons un ensemble de programmes de formation et de developpement du leadership GRATUITS, concus pour vous accompagner vers la carriere dont vous avez toujours reve.

VOS RESPONSABILITES

En tant que representant(e) des ventes internes (secteur automobile, bilingue : anglais/francais) travaillant a domicile, vous serez amene(e) a :


Assurer le soutien a la clientele (appels entrants et sortants) Utiliser un guide de flux d'appels dans la langue preferee du client Conclure des ventes, prospecter, negocier, presenter des offres et mettre en pratique vos competences B2B et B2C Utiliser vos connaissances des produits, developper des relations clients et trouver de nouvelles facons de fideliser la clientele Faire preuve de rigueur et de minutie dans la vente de produits et services Suivre, documenter et extraire des renseignements dans les bases de donnees Offrir des produits et/ou services complementaires a chaque vente Offrir une experience client exceptionnelle... avec le sourire.

VOS QUALIFICATIONS

Vos competences, votre integrite, vos connaissances et votre empathie sincere contribueront a la reussite de chaque interaction client. Autres competences requises pour le poste de representant(e) des ventes internes (secteur automobile, bilingue : anglais/francais) (Teletravail) :


Maitrise du francais et de l'anglais Au moins un an d'experience confirmee en vente (atteinte des objectifs, remuneration a la commission, vente de produits et/ou services) Solide comprehension du processus de vente, du developpement de la relation client, de la communication, des techniques de negociation et de la conclusion de contrats Disponibilite flexible Diplome d'etudes secondaires ou l'equivalent Environnement de travail tranquille et sans distractions a domicile Capacite de gerer plusieurs taches simultanement dans un environnement dynamique Interet pour l'apprentissage de nouvelles technologies Excellentes competences en navigation informatique et en informatique Un ordinateur de bureau ou portable pour effectuer les tests informatiques et de connexion internet. Un ordinateur professionnel pourrait etre fourni selon le poste propose, mais ce n'est pas garanti (un recruteur en discutera plus en detail). Connexion Internet haute vitesse (pas de Wi-Fi, de point d'acces Wi-Fi ni de connexion satellite) et un telephone intelligent

CE QUE NOUS VOUS OFFRONS

L'une des valeurs fondamentales de notre entreprise est de valoriser nos collaborateurs. C'est pourquoi nous investissons massivement dans nos talents, notre infrastructure et nos competences afin d'assurer le succes a long terme de nos equipes et de nos clients. Nous investirons egalement en VOUS pour vous accompagner dans votre cheminement de carriere et votre developpement personnel. Ce poste vous offre aussi :


La remuneration de base se situe entre 20,00 $ et 24,00 $ de l'heure (le taux horaire ne sera pas inferieur au salaire minimum applicable), a laquelle s'ajoutent des primes liees a la performance individuelle et a celle de l'entreprise. Le salaire reel variera selon le lieu de travail, les qualifications, les competences, la formation, l'experience et les aptitudes. Les avantages sociaux offerts aux employes admissibles a ce poste comprennent une assurance maladie, dentaire et optique, un programme complet d'aide aux employes (PAE), un regime enregistre d'epargne-retraite, des conges payes et des jours de formation remuneres. Option d'inscription a DailyPay pour acceder a votre salaire a l'avance, quand vous le souhaitez. Formation remuneree et primes de performance. Primes de commandite attractives. Opportunites de reseautage au sein de l'entreprise avec des groupes organises autour des themes suivants : Reseau des femmes, Reseau des professionnels noirs, Fierte LGBTQ+, Handicap, Neurodiversite, Femmes dans la technologie, Champions OneEarth, et plus encore. Programmes de sante et de bien-etre avec des partenaires qualifies pour vous accompagner dans votre developpement personnel. Programmes de mentorat pour vous soutenir dans votre parcours professionnel. Possibilite de travailler a domicile. Programmes et evenements favorisant la diversite, l'equite et l'inclusion, ainsi que la citoyennete mondiale, le developpement durable et l'engagement communautaire. Celebrations de la Journee Concentrix, de la Journee de reconnaissance des acteurs du changement, de la Semaine du service a la clientele, de la Journee mondiale du nettoyage, de #MyOneEarthPromise, et plus encore.

REINVENTEZ LA MEILLEURE VERSION DE VOUS-MEME !

Si cela correspond a l'etape ideale pour votre parcours professionnel, contactez-nous. Postulez des aujourd'hui et decouvrez pourquoi plus de 440 000 personnes a travers le monde ont choisi Concentrix comme employeur de reference.


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JOB DESCRIPTION

The Inside Sales Rep - Remote (Automotive, Bilingual: English / French) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "

World's Best Workplaces

," "

Happiest Employees

," and "

Best Companies for Career Growth

" awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!


As a remote Inside Sales Rep - (Automotive, Bilingual: English / French), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Inside Sales Rep - (Automotive, Bilingual: English / French) working from home, you will:


Provide inbound and outbound customer support

using a call flow guide in the customer's preferred language
Close sales, work on prospecting, negotiation, presentation, and use B2B and B2C skills Use product knowledge, build client relationships, and find new ways to retain customers Be detail-oriented when it comes to sales of products and services Track, document, and retrieve information in databases Offer additional products and/or services with every sale Deliver expert customer experiences...with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Rep - (Automotive, Bilingual: English / French) (Remote) role include:


The ability to speak fluent French and English 1+ year of proven hard sales experience (meeting quotas, working on commission, selling products and/or services A strong understanding of the sales/selling process, building relationships, communication skills, negotiation techniques, and closing deals Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:


The base salary range for this position is $20.00-$24.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.


Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.


#wfh #wah