Job Description

Company Overview:

We are a customer-focused, fast-paced supplier dedicated to providing high-quality products and exceptional service to our clients. Our team thrives on collaboration, innovation, and a strong commitment to meeting customer needs. We are currently seeking a dynamic and organized individual to join our Thunder Bay branch as an

Inside Sales & Customer Service Representative

.

Position Overview:

This role combines inside sales, retail customer service, and participation in inventory management. You will serve as the first point of contact for many of our customers--whether in person, over the phone, or via email. Your role will be vital in driving sales, ensuring product availability, and delivering seamless customer experience.

Key Responsibilities:

Greet and assist walk-in customers with professionalism and product knowledge Handle incoming calls and direct inquiries to appropriate departments Create, follow up on, and revise customer quotes Accurately process orders for in-store pickup or shipping Proactively notify customers about order status and follow up on pending requests Maintain and replenish product displays and stock shelves Support inventory management, including cycle counts and organization Collaborate with the sales team to meet customer expectations and sales targets Process purchase orders (P.O.) accurately and efficiently Conduct respiratory fit testing as needed (training provided) Perform additional duties as assigned by management

What We Offer to Help You Succeed:

Integration into our

Inside Sales Team

, sharing a team inbox and collaborating closely with North Bay support staff Hands-on training provided by our experienced team who will guide you on systems, procedures, and regional practices Continued support from a growing team in Thunder Bay. Clear prioritization of primary tasks, with support from sales support staff and the assistance of colleagues to streamline daily responsibilities

Qualifications:

Previous experience in customer service, retail, or inside sales Strong organizational and communication skills Order processing and inventory control knowledge Ability to multitask and manage competing priorities in a busy environment A collaborative mindset and willingness to learn Previous experience in fit testing or willingness to be trained

How to Apply:

Interested candidates should submit their resume and a brief cover letter detailing their relevant experience and why they're a great fit for this role through Indeed.

Only those moving up to the next step of the hiring process will be contacted.

Job Type: Full-time

Pay: $36,887.67-$57,550.13 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person