Job Description

Inside Sales Representative/Customer Service - B2B Corporate Sales

Company:

Escape60 - Corporate Team Building Experiences

Location:

Calgary, AB | Full-Time

About Escape60

Escape60 is one of Canada's leading escape room and immersive team-building companies. We work with corporate groups, teams, and organisations to deliver unforgettable experiences that strengthen communication, bring teams together, and create genuinely fun moments outside the office.

We are growing fast in the corporate market and are looking for a motivated, energetic Inside Sales Representative to help drive B2B sales, support inbound interest, and build strong client relationships.

Job Summary

We are seeking a proactive, energetic, results-driven Inside Sales Representative to support Escape60's corporate sales growth. You will manage inbound enquiries, engage new prospects through outbound outreach, and convert interest into booked events.

You'll work closely with business leaders, office administrators, HR teams, and event planners from Calgary's top companies to help them plan their team-building experience. CRM experience is required, with Salesforce or a similar platform preferred.

This role is ideal for someone who loves talking to people, enjoys strategic selling, and thrives in a fun, fast-paced environment.

What You'll Do Sales & Outreach

Conduct outbound calls and emails to generate new corporate bookings Respond to inbound corporate enquiries with a professional, consultative approach Qualify leads, build needs-based proposals, and close team-building bookings Deliver tailored pitches based on group size, budget, and event goals Manage a sales pipeline using CRM software (Salesforce or similar) Convert initial discussions into confirmed booking deposits

Client Relationship Building

Build and maintain strong relationships with existing corporate clients Encourage repeat business and referrals from past events Follow up post-event to secure re-bookings and feedback Collaborate with marketing on target industries and outreach strategy

Market & Product Knowledge

Understand Escape60 packages, room options, and catering offerings Stay updated on Calgary corporate trends and competitor offerings Provide insights to improve sales messaging and proposals

KPIs & Performance Expectations

You will have clear, measurable expectations in this role:

Monthly KPIs

Outbound Outreach

Inbound Response

Proposal Conversion Rate

New Corporate Deals Closed

Follow-Up Completion

CRM Accuracy

Quarterly Performance Outcomes

Revenue

Account Retention

Upsells

Client Satisfaction

Performance will be supported through training, coaching, and access to proven sales processes.

What You Need

Experience in B2B sales, inside sales, or telemarketing Strong communication skills in English CRM experience (Salesforce preferred) Ability to learn Escape60 products and position them persuasively Highly organised, able to manage a large volume of leads Strong presentation skills and confidence on the phone Track record of meeting/exceeding sales targets A high-energy, positive attitude

Why Join Escape60

Fun, energetic team environment (we sell experiences, not boring products) Clear targets and growth opportunities Exposure to Calgary's leading companies, events, and HR teams Opportunity to influence company growth and revenue
Job Types: Full-time, Part-time, Permanent

Pay: $16.00-$25.00 per hour

Expected hours: 10 - 30 per week

Benefits:

Flexible schedule On-site parking
Work Location: In person