Job Description

Our client, a Fortune 500 and world leader in digital marketing, is growing its Canadian team of full-time Inside Sales Associates. Join our client\xe2\x80\x99s team and get a chance to work and learn from experts in marketing and upselling.

As a sales associate, you will be supporting our client\xe2\x80\x99s self-service advertising customer base through chat, email, and phone support. You will be helping small/medium-sized businesses to optimize their advertising goals by understanding what is working (and not working) for them offering advice and implementing customized solutions to help them potentially see improved results and become more confident in using the platform.

What do you bring?

• You are passionate about delivering exceptional customer experiences.
• You\xe2\x80\x99re a people person with Facebook, Twitter, Instagram, Snapchat, and other social media experiences.

Duties will include:

• Developing relationships with the advertiser over several calls throughout the quarter.
• Metrics: Pitching a solution/product on the platform
• Perform follow-ups on incidents with advertisers to ensure customer satisfaction
• Receive and log internal and/or external customer problems/requests/issues ensuring accurate documentation
• Perform troubleshooting/problem identification following defined procedures to resolve correctly
• Develop and maintain knowledge of the advertiser-specific business environment

You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.

Basic Qualifications:

• HS Diploma or GED Min 1-yr customer service
• Familiarity with social media
• sales and cold-calling experience is an asset
• ability to communicate with potential clients and keep them engaged at all times
• Ability to work all shifts as required (including holidays)
• PC Skills including navigating multiple computer systems

Schedule: Monday to Friday 9 am to 6:30 pm; may be scheduled on some weekends and some holidays. Shift bids in place to determine which shift you get based on performance metrics.

How to Apply

Please email resumes to Sakina Hoosain: sakina@topnotchemployment.ccom

This Employment Ontario service is funded in part by the Government of Canada.

Ce service d\'Emploi Ontario est financ\xc3\xa9 en partie par le Gouvernement du Canada.

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