Job Description

:

Inside Sales Associate

Why Simplicity Car Care?

Simplicity Car Care, Simplicity Truck Care, and Clarity Car Care are rapidly expanding across Canada and the U.S. We prioritize best-in-class customer experience, operational excellence, and scalable growth. As a key member of our Growth Team, you directly influence franchise expansion, acquisition opportunities, and the performance of our sales funnel.

Role Overview

The Inside Sales Associate drives the top of the growth pipeline by executing high-volume outbound calling, rapid lead response, qualification, appointment booking, and maintaining complete Salesforce accuracy.
This role ensures every lead is contacted, engaged, advanced, and documented professionally while supporting Business Development Associates (BDAs) and leadership with clean data and consistent reporting.

Responsibilities

Daily

Make 50+ outbound calls to franchise and acquisition leads. Respond to inbound leads same business day. Qualify leads based on territory, criteria, and readiness. Book and confirm discovery calls (email, text, phone). Maintain 100% Salesforce accuracy on statuses, notes, tasks, next steps, and contact information. Clean duplicates, correct categorization, and ensure proper follow-up tasks. Submit daily report summarizing calls, connections, appointments, conversions, objections, lost reasons, new leads, and pipeline movement.

Weekly

Participate in weekly pipeline review with leadership. Produce weekly dashboard: conversion rates, activity, appointments, objections, new leads, lost reasons, and pipeline velocity. Join weekly training for call review, objection handling, discovery question refinement, and script improvement. Update SOPs, messaging, and objection-handling tools based on learnings.

Monthly

Prepare Monthly Sales & Funnel Report: closed deals, funnel trends, conversion rates, activity metrics, appointment ratios, forecast movement, and pipeline health. Conduct monthly Salesforce audit and recommend improvements (fields, naming conventions, layouts, automations). Support onboarding and coaching of BDAs or new hires on CRM hygiene and follow-up discipline. Re-engage dormant or "not ready" leads through targeted reactivation plans.

Key Performance Indicators (KPIs)

Metric

Daily Target

Weekly Target

Monthly Target

Outbound Calls

50

250

1,000

Appointments Booked

3

15

60

Leads Converted to Opportunities

3

15

60

Software & Systems

Salesforce CRM Excel, Word, PowerPoint Dialer/call center platforms Email + SMS communication tools Reporting & dashboard tools

What You Offer

Strong phone presence and communication skills. High attention to detail and CRM accuracy. Fast follow-up habits and strong organizational skills. Comfortable with high-volume, metrics-driven work. Coachable, motivated, and growth oriented. Able to collaborate effectively with BDAs and leadership.

What We Offer

Growth opportunities within a rapidly expanding national brand. Weekly coaching and skill development. A high-performance, supportive culture. Competitive compensation and employee perks.
Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

Company events Dental care Extended health care Paid time off Vision care Work from home
Application question(s):

Are you comfortable making outbound phone calls per day as part of your role? How many years of experience do you have with Salesforce? When are you available to start?
Work Location: In person