Job Description

Our client, a Fortune 500 and world leader in digital marketing, is growing its Canadian team of full-time Inside Sales Associates. Join our client\'s team and get a chance to work and learn from experts of marketing and upselling.

As a sales associate, you will be supporting our client\'s self-service advertising customer base through chat, email, and phone support. You will be helping small/medium sized businesses to optimize their advertising goals by understanding what is working (and not working) for them and offering advice and implementing customized solutions to help them potentially see improved results and become more confident in using the platform.

What you bring?

• You are passionate about delivering exceptional customer experiences.
• Your a people person with Facebook, Twitter, Instagram, Snapchat, and other social media experience.

Duties will include:

• Developing relationships with the advertiser over several calls throughout the quarter.
• Metrics: Pitching a solution/products on the platform
• Perform follow-ups on incidents with advertisers to ensure customer satisfaction
• Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation
• Perform troubleshooting/problem identification following defined procedures to resolve correctly
• Develop and maintain knowledge of the advertiser-specific business environment

You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.

Basic Qualifications

• HS Diploma or GED Min 1-yr customer service
• Familiarity with social media
• sales and cold-calling experience is an asset
• ability to communicate with potential clients and keep them engaged at all times
• Ability to work all shifts as required (including holidays)
• PC Skills including navigating multiple computer systems

Schedule: Monday to Friday 9 am to 6:30 pm; may be scheduled on some weekends and some holidays. Shift bids in place to determine which shift you get based on performance metrics.

Duration: 12 months contract with possibility of extension or permanent hire after 4 months

Hourly Pay Rate: $20.43 per hour + Bonus

Location: St. Catherines, Niagara region

Start Date: August 18, 2023

JobCart Inc