Job Description

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Join Our Purpose - Feeding the Future
Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future.
Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Skretting St. Andrews is looking for "Inside Sales Associates" to handles advisory and commercial customer requests, both reactively and proactively to ensure customer satisfaction ?
About the role: Inside Sales Associates ensures adequate and reliable customer administration, in order to contribute to customer satisfaction, activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed
Responsibilities:
Understand the product portfolio, the number of different products / formulations and the geographical scope and the complexity of the role of Customer Service Representative.
Sales and Sales Support: Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.
Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
Contract renewals regarding price, specifications and delivery within defined parameters and standards set order to continue the relationships with customers meeting volume, quality and price requirements
Order processing and data management: Handles incoming orders, in order to realize a timely and proper delivery of orders to customers data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems
Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information
Skills and Expertise
Qualifications:
Experience as customer service associate
Relevant post-secondary education in business, agriculture, animal science, or related fields
3-6+ years of customer-facing experience, ideally in manufacturing, production, agribusiness, or feed industry environments
Familiarity with CRM systems, ERP platforms, and Microsoft Office Suite (Excel, Outlook, Word)
Expectation from the Role:
Ability to work in regular shift on-site all 5 days a week
Customer relationship management: Manages records, handles all customer requests and orders
Effectively manage and timely deal with all customer encounters
Strong verbal and written skills to handle inquiries, complaints, and product explanations
Collaborating across departments like Operations, Supply Chain, and Marketing
Why you Will Love Working with Us
Global Benefits:
Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
Embrace our culture of diversity and inclusion, where we respect and value everyone
Local Benefits:
Robust pension plan
Competitive health benefits - Medical/Dental/Vision
Short-term/Long-term Disability and Mental Health Service
10 vacation days to start (tiered)
Annual bonus - 10%
Next Steps:
We value a seamless candidate experience and will review your application within five (5) business days. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production. We thank you for choosing a career with us and sharing your ambition to "Feed the Future!
Final candidates who are being considered for the position will be required to undergo a criminal background check.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
#SKCA
Our organisation:
Skretting is a global leader in providing innovative and sustainable nutritional solutions and services for the aquaculture industry. Skretting has production facilities in 18 countries on five continents to manufacture and deliver high quality feeds from hatching to harvest for more than 60 species. The total annual production volume of feed is close to 2.5 million tonnes. Our mission is Feeding the Future.
Equal Opportunity Employer:
Skretting is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Skretting is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

Skills Required