Job Description

Accenture Ottawa is growing!

Did you know that our Inside Sales Associates (Sales & Marketing) work on behalf of a top global social media company?

We\'re seeking motivated candidates who enjoy taking on new opportunities! You don\'t need to be a Social Media expert to apply. Accenture provides comprehensive training and industry expertise to help our employees become trusted marketing advisors!

This role is taking place onsite at our Ottawa office.

What sets us apart from other employers?

We offer a $20.43 per hour starting wage and a $1000 sign-on bonus!

We offer full-time permanent positions with a comprehensive total rewards package!

Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

Competitive hourly rate ($20.43 base to start)

NOC Code: 62100 (Category B).

A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, generous time off, and retirement plan.

Sign-on bonus of $1000.

Shift premium for hours worked after 9:00pm, 7 days a week.

Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.

Full-time positions scheduled between 35 and 44 hours per week.

Flexibility to select your assigned schedule every month based on your performance.

Annual salary increases based on performance.

Recognition for individual contributions.

Spacious workstations with updated technology platforms and equipment.

Supportive environment for individual success and self-development through online courses.

Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.

Extensive post-training coaching and support for up to 3 months.

A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.

Opportunity to give back to the community supporting local causes and volunteer efforts.

What would your day-to-day look like?

You can work with purpose daily experiencing the following:

Sense of achievement providing excellent customer service.

Fulfilling work satisfying customer expectations in a way that also complies with best practices.

Demonstrating empathy to customers concerns through multiple channels which may include email and telephone.

Maintaining high customer satisfaction ratings and service level agreements.



Sales Associate professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:

Solves routine problems largely through precedent and referral to general guidelines.

Interacts within own team and with direct supervisor.

Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

Decisions impact own work.

Individual contributor as a part of a team, with a predetermined, focused scope of work.

Proactively outreach (outbound calls) to decision-makers over the phone and via email to increase the return on investment for their advertisements by optimizing their ad performance and increasing their investments. The assigned book of business will be on a quarterly basis, which requires multiple conversations with each advertiser assigned.

Fill calendar with scheduled calls by introducing the program if not already engaged.

Improve client experience by driving appropriate product adoption.

Manage a portfolio (book of clients) of small to medium-sized clients and grow revenue.

Provide pre- and post-sales assistance for applicable products.

Become an expert in Social Media Advertising solutions, identify trends, and solve problems.

Offer vital product insights and feedback from personal experience and Social Media Advertisers.

Produce success stories for advertisers who grew their business using Social Media products.

Use various tools to effectively communicate and drive advertiser success.

Basic Qualifications

1 year of experience in customer service experience

Experience in working in a sales environment with sales targets or quotas

High School Diploma or equivalent

Preferred Qualifications

Experience using social media

Familiarity with online advertising products, digital experience a plus

Good to excellent computer skills with technical expertise

Professional Skill Requirements

Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience

Exceptional grammar, typing accuracy, and writing skills

Positive attitude with the ability to overcome sales rebuttals.

Demonstrates the ability to work with minimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.

Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.

Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.

Demonstrated teamwork and collaboration in a professional setting (military or civilian).

Accenture is an equal opportunities employer. We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment.

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

Accenture