Job Description

Do you have over two years experience in the HVAC industry?

Are you a master at communication with others?

Would you like to grow your sales career?

ABOUT OUR COMPANY:

For 60 years, The ECCO Group(TM) has enjoyed continual growth, and our manufacturing division leads the market for sheet metal HVAC products in Western Canada. Our ECCO Supply(TM) division is a full-service wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) supplies and equipment. With sales branches located in centers throughout Western and Central Canada, we are expanding our team with individual's eager improve customer experience and drive significant market growth.

ABOUT THE POSITION:

The Inside Sales Associate is the main point of verbal and written contact in the team, following established procedures to provide sales support or refer calls to appropriate staff. This role is focused on providing relevant and up to date sales information, product information, special pricing/quotations, promotions, or services.

Answer multiple phone lines and emails professionally, courteously, and as efficiently and promptly as possible

Educate customers on features and benefits of products in order to improve related sales and customer satisfaction

Assist with quotes and pricing when needed

Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items

Maintain an up-to-date sales data base with pricing and specifications

Customer liaison regarding general inquiries, customer complaints, etc. to ensure follow up is carried through to customer satisfaction

Perform data entry and follows-up on orders in progress to ensure shipping dates are met; as well as contact customers when back orders are available

Communicate regularly with other necessary ECCO departments to ensure a high order fill rate by maintaining efficient stock levels

Provide support and assistance to Inside Sales Manager, Territory Managers and Regional Director of Sales; as well as forward sales lead to Territory Managers for follow-up

Diffuse customer conflicts through excellent communication and troubleshooting skills

Attend weekly/monthly meetings as needed

ABOUT THE IDEAL CANDIDATE:

High School Diploma or an equivalent combination of education, training, and experience

Previous working experience in an Inside Sales or Customer Service-oriented role is required

Minimum typing speed of 40 words-per-minute (W.P.M.) is an asset

Strong computer skills, with the ability to multi-task data-entry and order processing efficiently

Resourceful team player who excels at building trusting relationships with customers and colleagues

Job Type: Full-time

Benefits:

Dental care Extended health care Life insurance RRSP match
Application question(s):

Are you legally authorized to work in Canada? Have you worked for a wholesaler or distributor of HVAC products before?
Experience:

Inside Sales: 2 years (required)
Work Location: In person