Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada\xe2\x80\x99s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

The Inside Account Manager\xe2\x80\x99s primary responsibility is to support the Sales team in growing and acquiring additional market share in the Commercial Market. They are also responsible for cultivating and maintaining strong relationships at all levels in their account base. In turn they will leverage these relationships to drive pro-active contract renewal and organically grow the existing base of customers using next generation products and services.

Responsibilities:

• Regular Customer visits with the Operational level within the organization.
• Build meaningful and lasting relationship with customers
• Organic upsell/growth quotes and issue orders using appropriate channels.
• Support all migration activity to improve margins
• Pro-actively communicate price and other changes to customers as directed by Product Management
• Pro-actively negotiate contract renewal with a focus on Promoted Services with a specific target of base being under contract
• Prepares quotes and orders, when applicable, using the appropriate systems and tools.
• Manage and maintain the Total-Rev of the base, ensure churn/write down stays within a specific target
• Clarifying, analyzing and assessing client needs and engaging the technical folks to assist with the solution
• Interfaces and liaises with other departments and partners to coordinate specific client issues, concerns and/or needs.
• Assist with the design and regular maintenance of the Strategic Account Plans
• Support and enable the Sales team so they can develop new account acquisition strategy
• Maintains Books of Business for all Strategic and/or Top 10 Named accounts
• Billing- New Customer, responsible for the first invoice after an install to ensure accuracy before handing over to Business Client Support team.
• Use Salesforce.com to manage customer activity and refer new Sales opportunities to appropriate Sales resource

Qualifications:

• Post secondary education in a related field or equivalent work experience
• 5-10 years telecom experience in sales or sales support
• Bilingualism French&English: A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.\xe2\x80\x8b
• Proven success with Commercial Customers
• Strong interpersonal, organizational and presentation skills
• Knowledge of telecommunications services with solid understanding of Mobility/IoT and good understanding of Wireline, Cable/Data products and services
• Experience with Rogers services, products, systems and processes preferred
• A strong sense of teamwork, Self-motivated and ability to work in a fast paced environment
• Possess strong work ethics and reliability
• Proven ability to develop, foster and maintain positive relationships with internal teams and external customers

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Management
Requisition ID: 282391

Together, we\'ll make more possible, and these six shared values guide and define our work: * Our people are at the heart of our success

• Our customers come first. They inspire everything we do
• We do what\xe2\x80\x99s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Sales & Marketing

Rogers Communications