Job Description

Company Overview

Centrally located in downtown Vancouver, the British Columbia Securities Commission (BCSC) strives to make the investment markets benefit the public \xe2\x80\x93 enabling people to achieve their financial goals, enterprises to grow, and British Columbia to thrive. Through smart rules, diligent oversight, strong enforcement and reliable guidance, we act as guardians of the province\xe2\x80\x99s investment marketplace, striving to make BC a place where people can invest with confidence and companies can flourish. We are an independent agency accountable to the provincial legislature and the public through the Minister of Finance. Inquiries Officer Temporary Position Communications and Education
We are seeking an enthusiastic, team-oriented individual who is ready for a new challenge. The Inquiries Officer is accountable for the day-to-day operation of the BCSC\xe2\x80\x99s contact centre by providing appropriate information to the public and escalating inquiries to the correct business divisions. The Inquiries Officer must relay relevant information received via inquiries to BCSC staff in order to support effective business division operations. Key activities of this position are to respond to enforcement-related complaints and industry-related queries from the general public and industry stakeholders, as well as to review and communicate actionable information across divisions. A strong customer service orientation is a must for this role.
Your qualifications include: \xc2\xb7 Post-secondary diploma, plus a minimum of two (2) years relevant experience, including customer service and financial industry experience or an equivalent combination of education and experience \xc2\xb7 Superior communication skills, both oral and written \xc2\xb7 Excellent listening skills, with an ability to professionally de-escalate situations \xc2\xb7 Demonstrated ability to learn quickly and communicate complex financial or business information clearly \xc2\xb7 Strong problem-solving skills: able to break down complex problems into critical components and assess potential outcomes \xc2\xb7 Ability to work with little direct supervision, taking initiative to improve services and processes \xc2\xb7 Proven multi-tasking skills, with the ability to achieve a high degree of accuracy and attend to details \xc2\xb7 Experience working within a busy, team-focused call centre
These additional qualifications would be an asset: \xc2\xb7 Superior computer and keyboarding skills \xc2\xb7 Knowledge of BCSC functions, activities, personnel, and websites, and working knowledge of B.C.\xe2\x80\x99s securities legislation and policies, especially related to enforcement \xc2\xb7 Knowledge of the roles and responsibilities of participants in the securities industry and their self-regulatory organizations \xc2\xb7 Successful completion of the Canadian Securities Course and customer service training \xc2\xb7 Additional language skills in Mandarin, Cantonese, Punjabi or French
The term of this temporary position is July 4, 2023 \xe2\x80\x93 March 29, 2024.
We offer a challenging and rewarding work environment including a hybrid work model and a competitive compensation package that includes four weeks of annual vacation. Visit https://www.bcsc.bc.ca/about/careers to explore this exciting opportunity and apply online by June 15, 2023. Competition 23:122.