Job Description

INPATIENT PROGRAM ASSISTANT

Job Posting #: 924580

Union: Non-Union

Site: E.W. Bickle Centre, Toronto Rehab Institute

Department: North 3, Transitional Care Unit (TCU)

Reports to: Manager, Program Services

Hours: 1.0 FTE

Salary: $41,087 - $51,363 per annum. To commensurate with experience and consistent with UHN compensation policy

Status: Permanent Full Time

Shifts: Days; 37.5 hours per week

Posted Date: September 21st, 2023

Closing Date: October 5th, 2023

The University Health Network, where \xe2\x80\x9cabove all else the needs of patients come first\xe2\x80\x9d, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of \xe2\x80\x9cTransforming lives and communities through excellence in care, discovery and learning\xe2\x80\x9d, the University Health Network (UHN), Canada\xe2\x80\x99s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

The Program Assistant communicates effectively with patients, the different areas within the Hospital and external agencies as required that ensure efficient patient care.

Duties

• Performing reception duties and responding to a variety of inquires within Toronto Rehab, external agencies and the community
• Typing, filing, photocopying, faxing, ordering and maintaining office supplies
• Ensuring admission/ discharges/transfers are input into the ADT system on same day as occurrence
• Filing of appropriate information into patient\'s health record as per protocol
• Ensuring charts and contents are in good order
• Booking and coordinating accurately and efficiently patient\'s appointments
• Compiling and entering program service statistics and data
• Maintaining an accurate and confidential filing system
• Preparing reports including letters, memos, agendas, meeting minutes
• Organizing room bookings, conference/meeting requests and catering; tracking and submitting payroll accurately
• Scheduling staff duties as assigned; providing administrative support to Managers) as needed
• Providing coverage and assistance to other program administrative positions as required
• Understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.

Qualifications

• Community College with recognized Office Management Certificate or equivalent, Basic Accounting and Medical Terminology
• Minimum of two years relevant experience; experience in Complex Continuing Care service provision an asset
• Excellent computer skills: MS Word, Excel, PowerPoint, Outlook, Calendar
• Working knowledge of telephone system, photocopier, fax machine, printer and various other office equipment; working knowledge of PC back-up procedures
• Excellent time management and organizational skills; ability to work under pressure, effectively prioritize workload and manage competing priorities
• Strong customer service orientation
• Excellent verbal, written and interpersonal communication skills
• Ability to function well independently and in a professional manner
• Demonstrated ability to maintain confidentiality
• Detail oriented, dependable, mature and flexible, with initiative and capacity to handle a variety of complex tasks simultaneously
• Willingness to implement new initiatives as required
• Excellent attendance history
• Must be proficient in English

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN\'s attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

University Health Network