Job Description

Hardt est une entreprise manufacturiere specialisee dans l'industrie alimentaire situee dans l'ouest de Montreal. Hardt est une entreprise privee, etablie depuis longtemps, qui est rentable et qui a de beaux projets pour l'avenir! Dans notre entreprise, les valeurs suivantes sont etablies : communiquer activement, exprimer ses preoccupations et chercher a resoudre les problemes, travailler de maniere cooperative et dans le respect et s'efforcer d'apporter des ameliorations continuellement.

Hardt fournit des solutions aux supermarches ainsi qu'aux magasins a grandes surfaces, et est le fournisseur exclusif de rotisseries et de rechauds a plus de 90% des grandes surfaces aux Etats-Unis. Notre entreprise est orientee vers nos clients, ce qui est bien demontre a travers notre mission de fournir des solutions fiables et qui repondent aux besoins de nos clients. Hardt est presentement a la recherche d'un(e):

Technicien(ne) de service interne

Le role du technicien(ne) de service interne consiste a fournir un support technique a nos fournisseurs de services autorises. Le/la technicien(ne) de service interne assiste pour le diagnostic et le depannage des problemes avec les techniciens par telephone, diffuse des informations techniques et donne des conseils techniques au besoin. Le/la technicien(ne) de service interne doit assurer la resolution des problemes et la satisfaction du client vis-a-vis l'equipement de Hardt, tout en minimisant les couts et les temps d'arret. Le/la technicien(ne) de service interne est un(e) membre du departement service a la clientele et peut effectuer d'autres taches administratives au besoin. Le/la technicien(ne) de service interne releve du Chef du service a la clientele.

Principales Responsabilites

Repondre aux appels des fournisseurs de service par telephone; diagnostiquer, offrir un depannage et resoudre des problemes, quotidiennement pour les fournisseurs de services anglophones situes a l'exterieur du Quebec; S'assurer de la mise a jour des connaissances des equipements, des modes de defaillance et des procedures de reparation; Aider le groupe technique en fournissant des donnees provenant directement du support technique des magasins et assister a la conception d'equipement au besoin; Participer a une formation continue, assurer la mise a jour des connaissances et competences techniques de service; Soulever et discuter des problemes techniques avec les chefs de projets; Participe au transfert des appels de service (dispatch); Supporter l'equipe pour l'identification des pieces lorsque requis; Support technique les mardis et mercredis de 17h30 a 22h00, en alternance aux 4 semaines;

Qualifications

Formation technique et / ou diplome en electromecanique d'un college ou d'une ecole de metier accreditee; Deux annees ou plus d'experience concrete en reparation ou assemblage. Experience requise pour tester des equipements electromecaniques et / ou d'appareils electromenagers; Une annee d'experience en service a la clientele et support technique; Aptitude a lire et comprendre un schema electrique tel que l'on peut retrouver dans un appareil electromenager, controle industriel ou dans le secteur manufacturier; Etre capable de lire, de comprendre et d'expliquer les schemas de cablage electrique et les dessins d'assemblage mecanique; Capacite a visualiser les situations telles que decrites par les techniciens de service au telephone, conduisant a un diagnostic et a une resolution precise; Avoir une forte capacite a resoudre les problemes des assemblages mecaniques et des machines, ainsi que des composantes electriques et cablage; Avoir la volonte de satisfaire les besoins du client; Demontre un bon sens de l'organisation et est capable de fonctionner dans un environnement dynamique; Volonte de faire preuve de souplesse dans l'horaire de travail et etre disponible pour un quart de 7,5 heures entre 8h00 et 17h30; Possibilite de voyages occasionnels a court terme en Amerique du Nord pour des situations d'urgence; passeport et permis de conduire valides requis; Bonnes competences informatique; capacite a utiliser Outlook, Excel et Word de maniere efficace a exercer les fonctions; Possede d'excellentes habiletes a communiquer en anglais (lire, ecrire, parler), pour communiquer quotidiennement avec 99% des fournisseurs de services anglophones situes a l'exterieur du Quebec; Etre fonctionnel en francais (a l'oral et a l'ecrit); L'espagnol serait un atout.

Conditions de travail

Environnement de bureau standard. La semaine de travail comprend 37,5 heures, du lundi au vendredi. Le poste inclut le support technique d'urgence sur appel apres les heures normales de travail (cellulaire et ordinateur) deux jours par semaine (mardi et mercredi de 17h30 a 22h00), en rotation aux 4 semaines.

Hardt encourage le teletravail lorsque le type de travail le permet, conformement a notre politique sur le teletravail. Les membres de l'equipe doivent se coordonner avec leur superviseur pour evaluer ce qui convient et definir les meilleures options qui respectent les besoins et les objectifs des employes et de l'entreprise. Le teletravail deviendra possible lorsque la formation sera completee.

Apercu des avantages

Avantages sociaux complets : soins de sante, soins dentaires, programme d'aide aux employes (PAE), assurance vie de base et assurance en cas de deces ou de mutilation accidentels (DMA), invalidite de longue duree (ILD), a compter du premier jour d'emploi; Soins de sante virtuels (telemedecine); Regime enregistre d'epargne-retraite (REER) avec contrepartie de l'employeur; Possibilite de bonus (base sur la performance de l'entreprise et de l'individu); Programme de reference; Cinq (5) jours de conge discretionnaire par annee.
Nous remercions tous les candidats de leur interet. Toutefois, seuls les candidats retenus seront contactes.

Hardt souscrit a un programme d'acces a l'egalite en emploi et invite les femmes, les membres des minorites visibles et ethniques, les Autochtones ainsi que les personnes handicapees a presenter leur candidature. Le genre masculin est utilise uniquement dans le but d'alleger le texte.

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Hardt is a food-service equipment manufacturer located in the west-end of Montreal. This long-established, privately-owned organization has been consistently profitable and is planning for future growth. The Organization's values are reflected in its operating principles: communicate actively; voice and seek to resolve concerns; work cooperatively and respectfully and strive for improvements continuously.

Hardt provides solutions to the supermarket and warehouse club industry, and is the exclusive supplier of rotisseries and heated display cases to over 90% of the warehouse clubs in the US. The Company is actively customer-driven as indicated by its mission to provide "Responsive, Reliable Solutions." Hardt is presently seeking a:

In-House Service Technician

The role of the In-House Service Technician is to provide technical assistance to our authorized service providers through diagnosing and troubleshooting problems with technicians over the phone and disseminating technical information and advice as necessary. The In-House Service Technician must ensure problem resolution and ultimately, customer satisfaction with Hardt's equipment while minimizing costs and downtime. The In-House Service Technician is a member of the Service Relations Department and may perform other administrative tasks as required. The In-House Service Technician is reporting to the Customer Service Manager.

Key Areas of Responsibility

Respond to service partner calls over the phone; diagnose, troubleshoot and resolve problems, on a daily basis for anglophone service partners located outside of Quebec; Maintain and update knowledge of equipment, failure modes and repair procedures; Assist technical group by providing field input and design assistance as appropriate; Participate in regular training, ensuring technical and service skills are up-to-date and at the level required for the position; Address areas of technical concern with Project Managers; Provide support of service call dispatch workflow (as required); Support Parts team with part identification as required; technical support Tuesdays and Wednesdays from 5:30PM to 10PM, alternating every 4 weeks.

Qualifications

Technical background and/or electromechanical diploma from an accredited college; Two or more years of hands-on experience with repairing, assembling or testing of electromechanical equipment and/or appliances is required; One year of technical customer support experience; Ability to read and understand an electrical schematic such as may be found in an appliance, industrial control or manufacturing environment; Be able to read, understand and explain electrical wiring schematics and mechanical assembly drawings; Ability to visualize issues as described by service technicians over the phone, leading to accurate diagnosis and resolution; Have strong troubleshooting abilities of mechanical assemblies and machinery as well as electrical components and wiring; Demonstrate a strong service focus; Candidate should be well organized and capable of multitasking in a dynamic environment; Willingness to be flexible in work schedule and be available for a 7.5-hour shift between 8:00AM - 5:30PM; There is a possibility of occasional, short-term travel within North America for emergency situations; valid passport and driver's license required; Good computer skills, and ability to use Outlook, Excel and Word effectively to perform duties; Excellent communication skills, verbal and written in English to communicate with 99% anglophone service partners located outside of Quebec on a daily basis; Functional in French (verbal and written); Spanish will be an asset.

Working Conditions

Normal for an office environment. Work week consists of 37.5 hours, from Monday through Friday. The tasks include work that consists of on-call emergency technical support after normal business hours (cell phone/computer standby) two days per week (Tuesday and Wednesday from 5:30PM to 10PM) on rotation every 4 weeks.

Hardt encourages working from home where the type of work permits it according to our work from home policy. Team members should coordinate with their Supervisor to assess what is suitable and define best options that respect both employees' and business needs and deliverables.

Benefits Overview

Complete benefits package offered: health care, dental care, Employee Assistance Program (EAP), life insurance and accidental death & dismemberment (AD&D), long-term disability (LTD) insurance, all effective the first day of employment; Virtual healthcare (telemedicine); Registered Retirement Savings Plan (RRSP) matching plan; Potential bonus (based on Company performance and individual performance); Employee Referral Program; Five (5) paid discretionary days per year.
We thank all applicants for their interest; however, only qualified candidates will be contacted.

Hardt endorses an Equal Employment Opportunity Program and invites women, members of visible and ethnic minorities, Aboriginal people and persons with disabilities to apply. The masculine gender is used solely for the purpose of shortening the text.

Job Types: Full-time, Permanent

Pay: $57,000.00-$62,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Tuition reimbursement Vision care Work from home
Schedule:

8 hour shift Day shift Monday to Friday On call
Ability to commute/relocate:

Lachine, QC H8T 2V3: reliably commute or plan to relocate before starting work (required)
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

hands-on repairing, assembling of appliances: 2 years (required) technical customer support: 1 year (required)
Language:

English (required) French (preferred)
Work Location: Hybrid remote in Lachine, QC H8T 2V3