Job Description

English will follow

AJW Group est un leader mondial independant specialise dans la chaine d'approvisionnement, l'echange, la reparation et la location de composants d'avions. Riche de plus de 90 ans d'experience dans le domaine de l'aviation, AJW soutient plus de 1000 compagnies aeriennes dans 100 pays.


L'une des principales divisions du groupe AJW est AJW Technique, une installation de pointe pour l'entretien, la reparation et la revision (MRO) qui compte plus de 150 techniciens experimentes et passionnes a Montreal.


Le titulaire du poste sera responsable de planifier, de coordonner avec les autres departements (production, qualite, supply chain) et de suivre le deploiement de nouveaux produits (NPI) dans notre centre MRO de Montreal.

Role :

Piloter l'introduction de reparations pour de nouveaux produits (composants aeronautiques) dans le cadre du developpement de l'activite MRO Definir les besoins techniques et documentaires (plans, AMM, CMM, SB, EO, etc.) necessaires a la qualification et a la mise en production. Identifier les outils, les equipements d'essai et des logiciels necessaires pour tester et certifier ces nouveaux equipements ; Identifier les competences requises pour reparer un nouvel equipement ; Etablir les BOM ("Bill of Materials") des nouveaux equipements ; Developper et mettre en place les nouveaux outils ou moyens de test lorsque necessaire ; Coordonner les essais et validations techniques (First Article Inspection - FAI, essais de qualification, validation procedes speciaux). Assurer la conformite reglementaire et qualite selon les exigences de l'aviation civile (EASA Part 145 / Part 21, Transport Canada, FAA). Collaborer etroitement avec les equipes production, qualite et supply chain pour garantir le transfert fluide du projet vers la production. Gerer les revues de projet NPI (revues de conception, industrialisation, readiness review) et assurer le reporting de l'avancement.

Ce que nous offrons :

Salaire concurrentiel Avantages sociaux des l'embauche (assurance collective, fonds de pension, etc.) Journees personnelles Jours de maladie Horaire de travail flexible Formation continue Programme d'aide aux employes Mode de travail Hybrid apres probation Et plus +++

Nous sommes fiers d'attirer et de retenir les meilleurs talents. Venez rejoindre notre equipe dynamique.

Nous souscrivons egalement aux principes de l'equite en matiere d'emploi et nous nous employons a ce que notre effectif soit representatif de la communaute du grand Montreal.


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AJW Group is a world-leading independent specialist in the supply, exchange, repair and lease of aircraft spare parts. With over 90 years of aviation experience, AJW supports over 1000 airlines across 100 countries.


One of the main divisions of the AJW Group is AJW Technique, a state-of-the-art component Maintenance, Repair and Overhaul (MRO) facility with over 150 experienced and passionate technicians in Montreal.


The customer experience specialist is responsible for ensuring exceptional customer interactions and delivering a smooth and satisfying customer journey. This role requires a strong focus on customer satisfaction, effective communication skills and the ability to identify areas for improvement in the customer experience. The Customer Experience Specialist will collaborate with cross-functional teams to implement strategies and initiatives to improve customer satisfaction, loyalty and engagement

Main responsibilities:

Lead the introduction of repairs for new products (aeronautical components) as part of MRO business development. Define the technical and documentation requirements (drawings, AMM, CMM, SB, EO, etc.) necessary for qualification and production readiness. Identify the tools, test equipment, and software required to test and certify these new components. Identify the skills required to repair a new component. Establish the Bill of Materials (BOM) for new equipment. Develop and implement new tools or test means when necessary. Coordinate technical testing and validations (First Article Inspection - FAI, qualification tests, special process validation). Ensure regulatory and quality compliance according to civil aviation requirements (EASA Part 145 / Part 21, Transport Canada, FAA). Work closely with the production, quality, and supply chain teams to ensure a smooth transfer of the project to production. Manage NPI project reviews (design reviews, industrialization, readiness reviews) and provide progress reporting.

The incumbent will have the opportunity to work closely with other internal departments to facilitate on-time delivery of customer requirements. Understand commercial aspects of the business and market competitiveness. Gain awareness of aviation product, autonomy to flex to market demands, identify new business streams that arise in the day to day. This is a dynamic role, and further responsibilities may be added to support sales activity in the future.

We offer:

Competitive salary Full benefits upon hiring (group insurance, pension plan, etc.) Personal days Sick days Flexible work schedule On-going training Employee assistance program Hybrid work mode after probation And more +++

We pride ourselves in attracting and retaining top talent; come and join our dynamic team.

We adhere to the principles of employment equity and we strive to ensure that our workforce is representative of the Greater Montreal area.

English will follow

Exigences:

Maitrise en ingenierie aeronautique, mecanique ou toute combinaison de diplome technique et d'experience pertinente. Minimum 3 ans d'experience dans un environnement similaire en aeronautique idealement dans un service MRO; Grande connaissance technique des composants et systemes aeronautiques ; Experience approfondie de la reparation d'equipements aeronautiques; Excellentes competences en communication ecrite et verbale en francais et en anglais pour la lecture, la comprehension ou la redaction de documentation technique; Esprit d'analyse, fortes competences en matiere d'analyse et de resolution de problemes; Joueur d'equipe et competences interpersonnelles pour etablir des relations avec les employes; Gestion de projet rigoureuse, souci du detail; Sens de l'organisation, autonomie, axe sur les resultats. Excellentes competences en communication orale et ecrite en francais et en anglais pour faciliter les echanges avec toutes les parties prenantes de l'entreprise.

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Job requirements:

Master's degree in aerospace engineering, mechanical engineering, or any combination of technical education and relevant experience. Minimum 3 years of experience in a similar aeronautical environment, ideally in an MRO setting. Strong technical knowledge of aeronautical components and systems. Extensive experience in the repair of aeronautical equipment. Excellent written and verbal communication skills in French and English for reading, understanding, and writing technical documentation. Strong analytical mindset, with solid problem-solving skills. Team player with interpersonal skills to build strong relationships with employees. Strong project management skills and attention to detail. Organized, autonomous, and results-oriented. * Excellent written and verbal communication skills in French and English to facilitate communication with all parties within the company.