Job Description

As a Field Service Engineer at Honeywell, your primary responsibility will be to deliver technical support and services to our customers. This includes diagnosing and troubleshooting equipment issues, performing repairs and maintenance, and ensuring customer satisfaction. Your expertise, coupled with a keen attention to detail, will be essential in providing high-quality service and fostering strong relationships with our customers.


You will report directly to the Senior Digital Solutions Team Manager and will operate from designated customer sites in the Montreal area. This position involves a mix of on-site and remote work, depending on the specific needs of our customers.


In this position, you will significantly influence the success of our customers by ensuring the dependable operation of their equipment and systems. Additionally, you will help drive business growth by recognizing opportunities for service contract renewals and promoting the upselling of additional services.


At Honeywell, our people leaders are vital in nurturing and supporting our employees, enabling them to perform at their best and facilitate change throughout the organization. They contribute to building a strong and diverse team by recruiting top talent, identifying and developing successors, promoting retention and engagement, and fostering an inclusive culture.

KEY RESPONSIBILITIES

Promote, establish, and maintain strong relationships with customers. Understand, implement, and troubleshoot building network topologies, including but not limited to BACnet, Cbus, Modbus, and LON. Conduct preventive maintenance on various servers and stations within the centralized management system, which includes tasks such as backup, cleaning, and updating. Ensure that all assigned preventive maintenance tasks are completed punctually and within the designated month. Implement and maintain integrator systems in a cyber-secure environment. Verify functional performance to ensure proper operation in accordance with contractual requirements, utilizing drawings, workshop operation sequences, and other relevant documentation. Manage client projects and/or participate in the delivery of service or installation work. This includes, but is not limited to, engineering, creating drawings, programming, documentation, installation, subcontractor management, startup, testing, and client acceptance. Collaborate with the local engineer to understand the scope of work, as well as the required materials, software, graphics, and construction details. Stay updated on new technologies, industry changes, and product developments. Collaborate closely with dispatch and clients to meet both client and organizational expectations. Be prepared to perform certain tasks outside of regular working hours when necessary. Respond to emergency calls and be available on-call as required. Provide quotes to clients in response to Requests for Information (RFI) and Requests for Services (RFS). Conduct training sessions for clients and team members. Ensure that all work is documented according to established standards and that proper follow-up and maintenance of documentation is carried out. Adhere to Honeywell performance indicators and comply with workplace health and safety standards. Travel occasionally within the province of Quebec as required by clients.

YOU MUST HAVE

More than 2 years of experience working with cloud environments. Over 3 years of experience in computer architecture, embedded systems, Expertise in interfaces, algorithms, cybersecurity, and/or networking. Holds a college diploma or a bachelor's degree from an accredited institution in a technical field, such as engineering or computer science. At least 2 years of experience in the field of service engineering or a similar role. More than 2 years of experience in a Building Automation System (BAS) environment, specializing in support, deployment, automation, and control systems, including HVAC and lighting, aimed at enhancing building efficiency and operational performance Proficient in troubleshooting within Building Automation Systems (BAS) using industry-standard communication protocols such as IP, BACnet, Modbus, OPC, SNMP, and API. Bilingual in English and French Valid Driver's license

WE VALUE

Customer-focused mindset with the ability to cultivate strong relationships. Capable of working independently while effectively prioritizing tasks Commitment to continuous learning and staying informed about industry advancements. Knowledge of Information and Communication Technology (ICT) and cybersecurity fundamentals. Intermediate to advanced computer skills. Fundamental understanding of third-party IoT technologies and software applications. Proven experience in organizing and directing work activities based on priorities and meeting deadlines across multiple systems projects and vendors. Excellent analytical and problem-solving skills, with the ability to develop innovative and creative solutions in a complex, multi-system environment. Strong understanding of industry-standard open communication protocols. Basic capability in network fault-finding. Familiarity with system monitoring toolsets. Proficient in Microsoft Office applications, including database management, SQL, scripting, and both Server and Windows Operating Systems. Strong commitment to safety and maintaining a safe working environment. In-depth knowledge of IP network technologies (switches, routers, firewalls) and solutions, along with proficiency in IP addressing and allocation. Ability to plan and schedule large projects effectively. Willingness to develop extensive product knowledge through formal training and on-the-job experience with the latest Honeywell technologies. Able to work collaboratively and provide technical direction within a team environment. Strong commitment to ensuring customer satisfaction. Ability to work well under pressure.

En tant qu'Ingenieur de service sur le terrain chez Honeywell, votre responsabilite principale sera de fournir un soutien technique et des services a nos clients. Cela comprend le diagnostic et la resolution des problemes d'equipements, l'execution des reparations et de la maintenance, et l'assurance de la satisfaction des clients. Votre expertise et votre souci du detail seront essentiels pour offrir un service de haute qualite et pour maintenir des relations solides avec nos clients.




Vous releverez directement du gestionnaire principal de l'equipe des solutions numeriques et travaillerez principalement sur les sites clients de la region de Montreal. Ce poste comprend un melange de travail sur site et a distance, selon les besoins specifiques de nos clients.




Dans ce role, vous influencerez considerablement le succes de nos clients en assurant le fonctionnement fiable de leurs equipements et systemes. Vous contribuerez egalement a la croissance de l'entreprise en identifiant les opportunites de renouvellement des contrats de service et en proposant des services supplementaires.




Chez Honeywell, nos leaders jouent un role essentiel pour soutenir et developper nos employes, leur permettant de donner le meilleur d'eux-memes et de faciliter le changement au sein de l'organisation. Ils contribuent a batir une equipe forte et diversifiee en recrutant les meilleurs talents, en identifiant et developpant les successeurs, en favorisant la retention et l'engagement, et en encourageant une culture inclusive.

RESPONSABILITES PRINCIPALES

Promouvoir, etablir et maintenir de solides relations avec les clients. Comprendre, mettre en oeuvre et depanner les topologies de reseaux de batiments, y compris, sans s'y limiter, BACnet, Cbus, Modbus et LON. Effectuer la maintenance preventive sur divers serveurs et stations du systeme de gestion centralisee (sauvegardes, nettoyage et mises a jour). S'assurer que toutes les taches de maintenance preventive assignees sont terminees dans les delais et le mois prevu. Mettre en oeuvre et maintenir les systemes integrateurs dans un environnement cybersecurise. Verifier la performance fonctionnelle afin d'assurer un fonctionnement adequat conformement aux exigences contractuelles, en utilisant les plans, les sequences d'operation d'atelier et autres documents pertinents. Gerer des projets clients et/ou participer a la prestation des travaux de service ou d'installation, y compris, mais sans s'y limiter, l'ingenierie, la creation de plans, la programmation, la documentation, l'installation, la gestion des sous-traitants, la mise en service, les tests et l'acceptation client. Collaborer avec l'ingenieur local pour comprendre la portee des travaux, ainsi que les materiaux, logiciels, graphiques et details de construction requis. Se tenir informe des nouvelles technologies, des changements du secteur et des developpements de produits. Collaborer etroitement avec la repartition et les clients afin de repondre aux attentes de ceux-ci et de l'organisation. Effectuer certaines taches en dehors des heures normales de travail, au besoin. Repondre aux appels d'urgence et assurer la garde selon les besoins. Fournir des soumissions aux clients en reponse aux demandes d'information (RFI) et aux demandes de services (RFS). Dispenser des formations aux clients et aux membres de l'equipe. Documenter tout le travail selon les normes etablies et assurer le suivi et le maintien de la documentation. Respecter les indicateurs de performance de Honeywell et se conformer aux normes de sante et securite au travail. Voyager occasionnellement a l'interieur de la province du Quebec selon les besoins des clients.

VOUS DEVEZ AVOIR:

Plus de 2 ans d'experience dans des environnements infonuagiques (Cloud).


Plus de 3 ans d'experience en architecture informatique, systemes embarques. Diplome collegial ou baccalaureat dans un domaine technique tel que l'ingenierie ou l'informatique. Plus de 2 ans d'experience en ingenierie de service ou dans un role similaire. Plus de 2 ans d'experience dans un environnement de systemes d'automatisation du batiment (BAS) specialise dans le support, le deploiement, l'automatisation et les systemes de controle, y compris CVC et eclairage, visant a ameliorer l'efficacite et la performance operationnelle des batiments. Plus de 2 ans d'experience avec les systemes BAS utilisant des protocoles de communication standard de l'industrie tels que IP, BACnet, Modbus, OPC, SNMP et API. Bilingue (francais et anglais). Permis de conduire valide (classe 5).

NOUS VALORISONS:

Orientation client et capacite a etablir des relations solides. Capacite a travailler de maniere autonome tout en priorisant efficacement les taches. Volonte d'apprentissage continu et de veille technologique. Connaissance des technologies de l'information et de la communication (TIC) et de la cybersecurite. Competences informatiques intermediaires a avancees. Comprehension fondamentale des technologies et applications IoT tierces. Experience demontree dans l'organisation et la direction d'activites selon les priorites et le respect des delais pour plusieurs projets et fournisseurs de systemes. Excellentes competences analytiques et de resolution de problemes, avec la capacite de developper des solutions innovantes et creatives dans un environnement complexe multi-systemes. Solide comprehension des protocoles de communication ouverts de l'industrie. Connaissance de base du diagnostic reseau. Familiarite avec les outils de surveillance des systemes. Maitrise des applications Microsoft Office, y compris la gestion de bases de donnees, SQL, scripts, systemes d'exploitation serveurs et Windows. Engagement envers la securite et un environnement de travail sur. Solide connaissance des technologies reseau IP (commutateurs, routeurs, pare-feu) et maitrise de l'adressage et de l'allocation IP. Capacite a planifier et a programmer efficacement des projets d'envergure. Volonte d'acquerir une connaissance approfondie des produits grace a la formation et a l'experience terrain avec les dernieres technologies Honeywell. Capacite a travailler en equipe et a fournir des orientations techniques. Fort engagement envers la satisfaction des clients. Capacite a travailler sous pression.



Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.