Job Description

SpaceBridge recrute un specialiste des services professionnels pour assurer le deploiement des systemes et le support technique de nos solutions de reseau satellite. Vous serez l'interlocuteur technique de premiere ligne pour nos clients, charge de resoudre les problemes, d'assurer la maintenance des hubs operationnels et de mener les operations de depannage, tout en dirigeant l'integration des systemes, les tests, l'installation sur site, la mise en service et la formation des clients pour les nouveaux deploiements.

Vous serez amene a :

Agir en tant qu'ingenieur de projet pour les deploiements chez les clients (lancement/cloture, FAT/SAT, configuration, acceptation) Dispenser des formations techniques aux operateurs et aux administrateurs Fournir une assistance technique de niveau 2 aux systemes operationnels (a distance et sur site) Diagnostiquer et resoudre rapidement les problemes lies au reseau et au systeme, en les escaladant si necessaire Tester les nouveaux produits/fonctionnalites et soutenir l'amelioration continue Tenir a jour la documentation, signaler les problemes majeurs et garantir la satisfaction des clients
Vous apportez :

Plus de 5 ans d'experience dans le domaine des services sur le terrain/de l'integration de systemes (de preference dans le secteur des telecommunications) De solides competences en matiere de reseaux IP (routage, VPN, pare-feu, TCP/UDP) Connaissance des telecommunications et, idealement, des communications par satellite Solides competences en communication et en relation avec la clientele Disponibilite pour voyager dans le monde entier + rotation des astreintes
Atouts apprecies :

Certifications telles que CCNA/CCNP ou qualifications similaires en matiere de reseaux. Experience des communications par satellite, des outils de test RF, des analyseurs de spectre et des systemes de surveillance. Competences multilingues : anglais,francais, espagnol, etc.
SpaceBridge is hiring a Professional Service specialist to deliver system deployments and technical support for our satellite network solutions. You will be the frontline engineering contact for our customers, resolving issues, maintaining operational hubs, and driving troubleshooting, while also leading system integration, testing, on-site installation, commissioning, and customer training for new deployments.

You will:

Act as the project engineer for customer deployments (Kickoff/closure, FAT/SAT, configuration, acceptance) Deliver technical training to operators and administrators Provide Tier-2 technical support to operational systems (remote and on-site) Diagnose and resolve network and system issues promptly, escalating when needed Test new products/features and support continuous improvement Maintain documentation, report major issues, and ensure customer satisfaction

You bring:

5+ years in field service / system integration (telecom preferred) Strong IP networking skills (routing, VPN, firewalls, TCP/UDP) Knowledge of telecommunications and ideally in satellite communications Strong communication & customer-facing skills Availability to travel worldwide + on-call rotation

Nice to have:

Certifications such as

CCNA/CCNP

or similar network credential. Experience with satellite communications, RF test tools, spectrum analyzers, and monitoring systems. Multilingual capabilities: English, French, Spanish, Arabic, etc.
Be part of a team delivering innovative satellite connectivity solutions worldwide.

Job Types: Full-time, Permanent

Pay: $78,370.40-$95,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking
Work Location: Hybrid remote in Saint-Laurent, QC