Job Description

Posted on: Oct 24, 2025
Posted by: Kneehill County
Summary
The Infrastructure Administrative Assistant provides customer service and administrative support to the Infrastructure Department, including supporting road programs, improving processes and records management. The Assistant prepares reports, presentations, and materials for the department, conducts research and is a resource for Infrastructure software.
Key Responsibilities
Administrative Support: (60 - 70%)

• Develops and administers processes through software programs to increase efficiency within the department.
• Coordinates Infrastructure programs (e.g., Road ban, dust control, ) including scheduling dates with staff and applicants, drafting communications, creating forms, compiling forms, completing the billing requirements.
• Tracks fuel costs and assists in the reconciliation of monthly fuel usage.
• Tracks and calculates gravel usage using asset management software.
• Collaborates with others on the preparation of reports and presentations.
• Prepare information/promotion materials for Infrastructure programs and projects.
• Conducts research as required.
• Initiates service requests, follows up on service requests and work orders.
• Provides information to applicants on road agreements (e.g., Crossing agreements, Waterline agreements) and assists applicants as required.
• Reviews agreements for accuracy and verifies submission and payment.
• Acquires registration and required information for vehicles
• Maintains asset information utilizing asset software programs.
• Collaborates with the Asset Manager to improve asset management processes.
• Assists in the training of department members on software programs (e.g., PSD Citywide) and shares best practices.
• Reconcile department credit card transactions.
• Prepares and distributes on-call calendar and notifies County administration.
• Prepares meeting minutes as required.
• Other duties as may be required.

Records Management: (20 - 25%)

• Maintains files and records, (e.g., agreements, shop work orders)
• Update records for new acquisitions and disposals (e.g., registration, Shop Mechanic Work Orders)
• Identifies and recommends improvements in processes.

Customer Service: (15 - 20%)

• Provides telephone and reception duties at the Maintenance Shop.
• Receives road inquiries and directs to the appropriate individual.
• Maintains inventory for office supplies and orders when needed.
• Plans and assists with Public Engagements, creates advertisements and communication materials, organizes event logistics, and documents discussions and ratepayers' inquiries

Projects and Assignments

• Completes other related work as assigned.

Requirements
Education

• High school diploma [required]
• Office administration diploma [required]
• Will consider an equivalent combination of relevant education and experience

Experience

• 2 - 3 years' experience in an office setting [required]
• Experience working with Microsoft Office Suite [required]
• Experience working with PSD Citywide, Laserfiche, and Munisight [preferred]
• Experience working with municipal governments [asset]

Other

• Valid Alberta Class 5 driving license [required]
• Current First Aid/CPR certification [desired]

Skills Required