Job Description

Information Technology Technician

The Thunder Bay Police Service values diversity and supports inclusion as an equal opportunity employer. The Thunder Bay Police Service is dedicated to developing and promoting professionally skilled employees who reflect the community we serve.

We are currently accepting applications for an

Information Technology Technician

and encourage all candidates who are seeking a rewarding career, who value diversity and are committed to providing our community with exceptional service to apply.

COMPETITION #: 75-2025

POSITION: Information Technology Technician

DURATION: 1 temporary full-time position (9-months)

PAY SCALE: $71,097.34 to $79,433.31

DEADLINE TO APPLY: November 7, 2025, at 4:00pm

The Information Technology Technician is responsible and accountable to the Information Technology Manager for the efficient and timely performance of the assigned duties and responsibilities. Specific responsibilities shall include but not be limited to:

Delivers on-sit and remote support through multiple channels (ticketing, walk-ups, phone) for software and hardware issues; drive first-contact resolution and SLA adherence. Provides user account creation/modification, granting permissions to the network and various applications. Issues two factor smartcards to users. Performs or assists with the installation, setup, implementation, testing, support, maintenance and troubleshooting of:
o Desktop workstations & laptops

o Mobile Data Terminals

o Servers

o Printers

o Peripherals

o Network hardware including routers, hubs, modems and dial-ups, internet connectivity, cabling etc.

o VOIP phone hardware and software as well as voicemail accounts.

o Front Desk Contact Centre support

Performs or assists with the installation, implementation, testing, support, maintenance and troubleshooting of network security devices such as VPN devices, firewalls and authorization servers. Performs or assists with the installation, setup, implementation, testing, support, maintenance and troubleshooting of core policing and enterprise applications including the Records Management System, Computer Aided Dispatch, external system interfaces, common application packages, desktop and server operating systems. Performs enrollment, configuration and support to mobile devices via Apple Business Manager/Samsung Knox (or equivalents); manage soft-phones and Teams/Cisco telephony. Assists other I.T. unit members with their tasks as required Train personnel in the use of hardware and the use of software applications when required. Assists in developing in-house policy & procedures that relate to networks and computer applications, including assisting with audits and compliance artifacts. Maintains accurate asset inventory and lifecycle records (e.g., Snipe-IT or equivalent); support license assignment and optimization. Assists with the development of software applications using MS Office Suite, MS Access and VB. All other duties as assigned within the core competencies
Visit the TBPS Careers webpage (https://www.thunderbaypolice.ca/careers) to view the job description and to find out more details about this position.

Qualified applications are invited to submit a cover letter and resume, referencing the competition number, electronically to recruitment@thunderbaypolice.ca or by mail to Human Resources, Thunder Bay Police Service, 1200 Balmoral Street, Thunder Bay, ON, P7B 5Z5, no later than 4:00pm on

November 7, 2025.

We are an equal opportunity employer and encourage diversity in our workplace. Accommodation is available for applicants with a disability.

We thank all applicants for their interest however, only those candidates that are selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: $71,097.34-$79,433.31 per year

Benefits:

On-site gym On-site parking
Ability to commute/relocate:

Thunder Bay, ON P7B 5Z5: reliably commute or plan to relocate before starting work (required)
Work Location: In person