Job Description

Tecbound was founded on the belief that everyone deserves the right to a simple life, and that technology should drive this. We aspire to become a trusted partner - engaging deeply with clients' needs - developing enhanced, tailored business solutions. We believe that in partnering with businesses, we can simplify their operations, allowing them the freedom to shine.As an IT Support Analyst, you will be part of a team that provides both remote and on-site customer support for a wide range of issues across a diverse client pool. Support can range from installation, maintenance, configuration, and troubleshooting of workstations, mobile devices, software, network infrastructure, and servers. You will be responsible for following, maintaining, and creating network documentation, standards, and procedures. As an IT Support Analyst, you will be accountable for:

• Respond to client requests by phone or email consistently within the expected timeframe.

• Communicate early and often with clients and teammates regarding outstanding issues.

• Solve a wide range of business and productivity issues using technology.

• Create and maintain network documentation, every time.

• Implement solutions utilizing simple, proven technologies.

• Deliver only tested solutions addressing the root cause of an issue.

• Accurately determine the proper course of action when facing conflicting priorities.

• Update the ticketing system in real-time.

To be successful in the IT Support Analyst role, you:

• Love helping and teaching others whether they be clients or coworkers

• Are decisive after doing necessary diligence but also know when to ask for help

• Appreciate the culture of empowerment and accountability to a team

• Own your mistakes and learn from them

• React with an appropriate sense of urgency

• Welcome variety and react to change with flexibility and an open mind

• Look for improvements and solutions

• Have a comprehensive knowledge of Microsoft Office 365 from backend and end-user standpoints.

• Can communicate clearly with end-users in productivity topics using Microsoft Office 365 tools

To Be Successful in Tecbound, You

• Love technology.

• Always working to make things easier for our clients.

• Get things done.

• Deliver the best customer experience possible.

• Pursue the best of yourself.

• collaborate & communicate.

• Are confident yet humble.

Employment Type
Full-timeJob Types: Full-time, PermanentSalary: $60,000.00-$68,000.00 per yearBenefits:

• Automobile allowance
• Dental care
• Extended health care
• Work from home

Schedule:

• 8 hour shift

Experience:

• End User Support: 5 years (required)
• Information Technology: 7 years (required)
• Microsoft Office 365: 5 years (required)
• Windows: 10 years (preferred)
• Law firm IT Support: 5 years (preferred)
• Computer networking: 5 years (preferred)