Job Description

Work Term: Permanent Work Language: English Hours: 32 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 5 years or more

Work setting

----------------
Computer hardware or software retailer/wholesaler Consulting firm General office Private sector

Tasks

---------
Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Supervision

---------------
1 to 2 people

Certificates, licences, memberships, and courses

----------------------------------------------------
CompTIA Security+ Certification Network+ Certification A+ Certification

Computer and technology knowledge

-------------------------------------
MAC Linux Device drivers Networking software Networking hardware Networking security Intranet Internet Servers Desktop applications File management software Security software Multimedia software Word processing software Mail server software Communication software Image editing software HTML editing software Website creation and management software Web service design Desktop publishing software Database software Mac OS Python Quick Books MS Active Directory JavaScript MS Office MS Windows SQL SharePoint Spreadsheet TCP/IP Wireless networks PHP WordPress

Area of specialization

--------------------------
Project management E-commerce

Security and safety

-----------------------
Bondable Basic security clearance Confidential security clearance Criminal record check

Transportation/travel information

-------------------------------------
Own transportation Own vehicle Vehicle supplied by employer Willing to travel Willing to travel regularly Valid driver's licence Travel expenses paid by employer

Work conditions and physical capabilities

---------------------------------------------
Fast-paced environment Work under pressure Tight deadlines Manual dexterity Attention to detail Sound discrimination Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling

Own tools/equipment

-----------------------
Computer Internet access Cellular phone

Personal suitability

------------------------
Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

-----------------------
Are you available for shift or on-call work? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have the above-indicated required certifications?

Workplace information

-------------------------
On the road job

Financial benefits

----------------------
Gasoline paid Mileage paid

Other benefits

------------------
Free parking available Paid time off (volunteering or personal days) Transportation provided by employer * Parking available