Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 5 years or more
Tasks
--------- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide customer service
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Communication protocols
--------------------------- HTTP
Computer and technology knowledge
------------------------------------- IBM AS/400
IBM DataStage
Information Technology Infrastructure Library (ITIL)
Jenkins
Linux
Unix
Web service design
Software development
XML
Apache Tomcat
MS SQL Server
Work Term: Temporary
Work Language: English
* Hours: 36.25 hours per week
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