Information Technology (it) Service Delivery Manager

St. John's, NL, CA, Canada

Job Description

Work Term: Permanent Work Language: English Hours: 35 hours per week Education: Bachelor's degree Experience: 5 years or more

Work setting

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Software company Event producer

Tasks

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Coordinate IT projects, including the design and deployment of new IT systems and services Direct and control daily operations Evaluate daily operations Plan and organize daily operations Recruit staff Review operational reports to assess compliance with software and hardware requirements Supervise computer analysts, engineers, programmers, technicians and other personnel Supervise staff Train staff Establish and implement policies and procedures for information systems Authorize the development of specifications for products or services Meet with clients to discuss system requirements, specifications, costs and timelines Robotic process automation Consult with clients after sale to provide ongoing support Project management Plan and manage budgets Prepare manufacturing drawings, specifications and guidelines for production and construct prototype of design Lead sales team in building relationships with business clients and manage negotiations of sales contracts Co-ordinate special events Manage events Test prototypes and production tools Leverage existing natural language processing (NLP) technologies and artificial intelligence (AI) solutions to develop communication assistance features

Supervision

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11-15 people Staff in various areas of responsibility

Computer and technology knowledge

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Agile Jira Data analysis and interpretation Programming languages MS PowerPoint GitHub Software quality assurance Business intelligence MS SQL Server Computerized testing system Mapping and data visualization software

Industrial processes and products experience

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Quality assurance and control

Area of work experience

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Design Project implementation Information technology (IT) service delivery Management Product development Strategic planning

Planning specialization

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Resource

Area of specialization

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Process improvement Scrum System integration Information systems Testing Quality improvement Development of production processes Risk management

Personal suitability

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Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Organized Reliability Team player Proactive Leadership

Workplace information

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Hybrid

Health benefits

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Dental plan Health care plan Vision care benefits

Financial benefits

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Bonus Registered Retirement Savings Plan (RRSP)

Long term benefits

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Long-term care insurance

Other benefits

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* Paid time off (volunteering or personal days)

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Job Detail

  • Job Id
    JD3305900
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    St. John's, NL, CA, Canada
  • Education
    Not mentioned