Job Description

Job Posting Number: E2025-17


Position Type: Part-Time IT Analyst-Help Desk


Salary: $29.94-34.84 Hourly- Salary Commensurate with Experience

Maltby Centre

is an inclusive, equitable and welcoming workplace is the lead regional agency for Mental Health and Autism Services, with an experienced and compassionate team of professionals who provide high quality, community-based health and support services to children and youth in Kingston, Frontenac, Lennox & Addington (KFL&A). Formerly known as Pathways for Children & Youth, Maltby Centre is a registered charity and not-for-profit agency established in 1996 and funded in part by the Ontario government. Through the work of our dedicated staff, Maltby Centre creates possibilities for change in young lives.

Position Summary

Reporting directly to the Manager of Information Systems & Technology, the Part-Time IT Help-Desk Analyst is the first point of contact for all IT-related issues across the Maltby Centre. This role will support staff by resolving technical problems, providing one-to-one training, and maintaining IT equipment to ensure smooth day-to-day operations. A key responsibility includes developing and maintaining Tier 0 (self-service) and Tier 1 (basic support) knowledge base documentation to empower staff with accessible, easy-to-follow resources for common IT issues.


Additionally, this role will support audio-visual (AV) needs across the organization, including setting up meeting spaces, configuring AV equipment, ensuring connectivity, and providing on-the-spot troubleshooting to ensure meetings run smoothly for internal and external groups

Hours of Work

This role runs from September 2025-March 2026 with the possibility of extension. At 29 hours a week (4 days at 7.25 hours), flexibility of scheduling is offered.

Duties and Responsibilities

End-User Support (Tier 1)

Serve as the first point of contact for all IT issues faced by employees by troubleshooting and resolving basic hardware, software, and connectivity issues. Document and log all support requests in the help desk system. Escalate complex or unresolved issues to the IT manager.

End-User Training

Develop and maintain a knowledge base, including Tier 0 (self-service) and Tier 1 (basic support) documentation such as FAQs, how-to guides, and video tutorials. Deliver onboarding sessions and provide one-to-one or group training on tools such as Microsoft 365, Teams, OneDrive, SharePoint, iOS, Windows, and other systems. Promote digital literacy and self-service among staff.

IT Equipment Management

Set up and configure new user accounts, computers, and mobile devices. Responsible for supporting any issues with desktops, laptops, telephones, iPhones, copiers, printers, and audiovisual tools. Maintain inventory and ensure proper functioning of all IT assets.

Audio-Visual (AV) Support

Ensure that all AV equipment is tested and functioning prior to meetings, maintaining accurate records for inventory and documentation. Assist in teaching staff when needed. Set up and support AV equipment for meetings, presentations, and events, including projectors, microphones, speakers, video conferencing systems, and smart displays, providing on-the-spot troubleshooting during live meetings and events.

Education, Training, Experience & Qualifications

Currently enrolled in or completed a diploma/degree in Information Technology, Computer Science, or a related field. 1-2 years of experience in a helpdesk or technical support role preferred. Strong knowledge of Microsoft 365, Windows OS, and mobile device management. Excellent communication and interpersonal skills. Holds a class G license and is able to drive to various locations as needed. Ability to work independently and manage multiple priorities. Experience in a healthcare or non-profit environment is an asset.

Competencies: Knowledge, Skills & Abilities

Technical Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, etc.), Windows OS and mobile device management (especially iPhones) and AV tools (projectors, microphones, video conferencing) for setting up and supporting hybrid or in-person meetings. Familiar with problem solving networking and troubleshooting issues with fast response times and an overall professional manner. Strong written and verbal communication skills with the ability to train or explain technical concepts to non-technical users with patience and empathy. Experience creating user-friendly documentation and training materials. Strong organizational skills with the ability to prioritize and manage multiple support requests and ticket tracking. Has a background in equipment inventory management. Maintain current knowledge of, adhere to, consistently administer, and ensure staff compliance with the Collective Agreement and all Agency policies and procedures Contribute to service integrity and support of Maltby Centre's commitment to professional development through participation in regularly occurring supervision sessions, education, and training Provides superior support services to staff and Board of Directors members to meet Information Systems needs and address challenges. Flexibility to deal with urgent systems issues and to complete systems upgrades and updates after hours and on weekends as necessary.

Benefits

Located in beautiful Kingston, Ontario. Hybrid work environment. Percentage in lieu of HOOP Pension Plan, and benefits.


Maltby Centre is committed to principles of equity, diversity, and inclusion in the workplace and recognizes the value that diverse employees bring to the programs and services offered to children and youth in our community. The Maltby Centre follow the guidelines and resources established by the Government of Canada, striving to provide a safe workspace free from bullying, harassment or violence, as written here. We strongly encourage applications from equity seeking communities, from individuals including women, people who self-identify as women, persons with disabilities, Indigenous people, racialized people / visible minorities, ethnic minorities, 2SLGBTQIA(Sexual Orientation and Gender Identity Minorities)

Maltby Centre is an equal opportunity employer, committed to providing exceptional and accessible employment opportunities for its employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) est. 2005. Hiring practices will be provided in a manner that respects the dignity and independence to all perspective and current employees. The provision of equitable practice and accommodations to persons who identify as having a disability or being neurodiverse will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from accessible services, formats or devices provided by and on behalf of the Maltby Centre. See OHRC job advertising site: https://www.ohrc.on.ca/en/iv-human-rights-issues-all-stages-employment/3-advertising


We acknowledge that Maltby Centre is situated on Traditional Lands of Anishinaabe and Haudenosaunee. We are grateful to be able to live, work, play and support our community on these lands.


We appreciate the time and effort in applying; however, only candidates selected for interviews will be contacted.



Closing Date: October 3, 2025