Job Description

Position Title: Information Systems Officer, User Service (Team Leader) (T & I) (Telework/Hybrid)Status of Employment: Temporary (STTRC)Position Language Requirement: English, FrenchLanguage Skills: English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - B - Intermediate), French (Speaking - B - Intermediate), French (Writing - B - Intermediate)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-01-15 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, were transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Your rolePlan, assign and review the work of a group of people, as well as vet and coordinate all information shared among the various departments concerned.Coordinate support for day-to-day operations related to regular production as well as special projects for the Information and Corporate Services Support Team.Assist the Montreal News Support Team manager in achieving client and T&I business objectives.Description of duties

• Plan and assign the work of the people reporting to you, based on priorities, volumes, deadlines, special requests, etc., and vet it to ensure its compliance with corporate standards, policies, procedures, etc.
• Organize work schedules to ensure that the service is provided seven days a week in rotating shifts, in compliance with the relevant articles of the collective agreement.
• Check and validate your direct reports timesheets, expenses, petty cash vouchers, etc.
• Develop team members technical skills and knowledge of the business.
• Suggest process enhancements to help departments become more efficient.
• Keep abreast of technology and workflow changes that could have an impact on team activities.
• For special requests or projects, hold information-gathering meetings with clients and inform the manager.
• Perform all other duties related to the position of IT Officer.

We are looking for a candidate with the following:Qualifications

• College diploma in computer science or a D.E.P in computer support
• Minimum four (4) years experience providing onsite and telephone IT support

Competencies

• Solid team management and coordination skills
• Ability to quickly learn new technologies and train team members on their use
• Excellent oral and written communication skills
• Attention to detail, sound judgment, initiative and self-starting approach
• Strong analytical skills and willingness to consider all potential solutions to problems
• Critical mind (challenging ideas and suggesting new ones)
• Ability to manage time and priorities under stress
• Client service focus
• Past experience as a manager or team leader an asset
• Good process analysis and workflow design skills
• Bilingual (English and French)
• Willingness to travel within Canada (and potentially abroad)

Selected candidates will be tested as follows:

• Interview

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. Thats why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: 1000, Rue Papineau, Montreal, Quebec, H2K 0C2Number of Openings: 1Work Schedule: Part time

CBC/Radio-Canada