Job Description

Child Youth and Family Services (CYFS) at CAMH is located in our Intergenerational Wellness Building at the redeveloped Queen Street Site of CAMH. As an integral part of the ambitious growth agenda for CAMH, the Child and Family Services clinics serve children, youth and emerging adults who have mental health and/or addiction challenges along with their families and caregivers. These services are closely aligned with our Research Centres including the McCain Centre for Child, Youth and Family Mental Health and the Cundill Centre for Child and Youth Depression.

Reporting to the CYFS Senior Manager and working closely with the TAY Cohort Research Manager, the successful candidate will work collaboratively with the clinical teams in various services within CYFS and with the TAY Cohort Study team to provide administrative, information management, and data reporting services in support of the service goals and objectives, including the integration of research into clinical pathways. The successful candidate will ensure the smooth and effective operation and information flow between the teams with responsibilities including receiving referrals; gathering collateral information; answering clinical information calls or questions for clients and service providers; conducting phone screens as needed; scheduling appointments; database management; data entry and analysis; chart review & audit; wait time and wait list management; administration of referrals; and assistance with clinical program needs. The Information Specialist will also support participant recruitment to research within the CYFS Research Centres, and will encourage collaboration and information sharing between the clinical and research teams. This position requires a considerable degree of contact with programs and departments within CAMH as well as external agencies, both in person and on the telephone as well as exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include providing administrative and system support to ensure the smooth and effective operations of the clinical and research teams, often acting as the first point of contact for the service. You will coordinate the preparation of mandatory and ad-hoc reports as well as maintain databases and run program activity reports. You will be involved in coordinating the scheduling of meetings, teleconferences and appointments as well as provide administrative support on a range of confidential organizational and client related projects and issues. You will also be preparing and managing clinical charts. Success in this role calls for someone who has an understanding of the needs of youth and families experiencing mental health and/or substance use challenges, and a passion for research. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. You may also be required to perform other related duties as needed and work flexible hours, including evenings. This position is located at 80 Workman Way.

Qualifications:

The successful candidate will possess a relevant Bachelor\xe2\x80\x99s Degree (e.g., social sciences, life sciences, health, human services, education), plus two (2) years of related experience with direct client interaction in a health care environment. An equivalent combination of education and experience will be considered. Experience in mental health and/or addictions would be an asset. Excellent interpersonal, written and verbal communication, scheduling and organization skills, and the ability to work effectively in a dynamic clinical team environment with minimal supervision are required. Experience supporting healthcare or process improvement related projects in a healthcare or research environment is an asset. You will have excellent data and information management skills and be skilled in the ability to troubleshoot issues and creatively solve problems. You must have advanced knowledge of Microsoft office software packages (i.e., Word, Excel, Outlook, PowerPoint, Access), knowledge supporting teleconferencing platforms (e.g., WebEx,e etc.) or similar digital platforms, as well as platforms used for data collection (e.g., REDCap, etc.). Familiarity with Cerner software systems, OHIP billing as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and interdisciplinary team environment. You must also have the ability to prioritize your work activities while responding to multiple demands. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate, you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Please note: This full-time, contract (12 month) position is part of the OPSEU Bargaining Unit.

Salary Range: $26.57 - $32.75 per hour

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CAMH is a Tobacco-Free Organization.

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH\xe2\x80\x99s teaching and research activities, in addition to supporting the clinical work of the hospital.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, M\xc3\xa9tis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).

We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.

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