Job Description

JOB DESCRIPTION

Information Services Technologist

SUPERVISOR: Information Services Manager

1. Purpose of Position

1.1 The Information Services Technologist is responsible for assisting the Information Services Manager and Information Services Senior Technologist with a variety of tasks and projects to fulfill the I.T. needs of the region's municipalities and other business entities who contract I.T. support from the County and the needs of the County.

2. Organization Structure

2.1 Reports to the Vulcan County's Information Services Manager and liaises with appropriate staff from the contracted municipalities and business entities.

2.2 Receives direction from the Information Services Senior Technologist on specific job duties relating to the services provided to all the municipalities and business entities who contract I.T. support from the County.

2.3 This position is a full-time position based on 37.5 hours per week.

3. Position Responsibilities

(not listed by priority)

3.1 Provides technical support and website maintenance/support to all the municipalities and business entities who contract I.T. support from the County;

3.2 Assist with the County's, contract municipalities' and business entities help desk activities and escalate issues to the Information Services Manager, as required;

3.3 Diagnose and repair hardware and software including, but not limited to, printers, PC's, laptops, smart devices, servers and network equipment;

3.4 Completes the configuration and installation of various hardware and software;

3.5 Monitor and maintain the County's, contract municipalities' and other contract business entities inventory of hardware and software, through effective documentation and record keeping practices;

3.6 Assist the Information Services Manager with other projects as assigned;

3.7 In the event of a municipal emergency or the declaration of a state of emergency this position shall be considered as a resource which may be called upon by the Director of Emergency Management (DEM);

3.8 All employees are expected to follow all current policies and bylaws as set by Vulcan County Council; it is the responsibility of the Employee to ensure they have knowledge of the policies and bylaws of Vulcan County;

3.9 All employees are expected to participate and follow all Safety Program initiatives;

4.0 Accepts special duties and other tasks as assigned.*

Each incumbent may have special skills and talents. Any Special Duties shall be detailed at the end of this document.

4.

General Qualifications

The Candidate should have:

4.1 A Technical Diploma in a Computer Technology discipline, with one year of related experience. Equivalent or better combinations of education and experience will be considered.

4.2 Training and/or experience with the following are considered assets:

Current A+, Network +, Security +, CCNA or MCP designations Microsoft Office Suites 2021, 2024 and M365 Suite Microsoft Windows 10 and 11 operating systems Microsoft Server 2019, 2022 and 2025 Microsoft Active Directory and Azure Administration Website content updates and administration Diamond/Great Plains Financial Software

5. Required Qualifications

The incumbent must have:

5.1 Excellent planning and organizing skills;

5.2 Strong written and verbal communication skills;

5.3 Advanced technical problem solving capabilities;

5.4 Advanced data entry skills with particular attention to details;

5.6 This position requires travel for, and on behalf of, Vulcan County and the contract municipalities and other business entities, and a valid driver's license is a requirement for the position. The incumbent must have a VALID Alberta Driver's License or be able to transfer their current valid driver's license for an Alberta Driver's License within three (3) months of employment;

5.7 This position is a position of trust and must be bondable.

APPROVAL

Chief Administrative Officer

September 25, 2025.

Job Types: Full-time, Permanent

Pay: $35.12-$44.43 per hour

Benefits:

Company pension Dental care Employee assistance program Extended health care Vision care
Work Location: In person