Job Description

DescriptionThis position has a term length of one year plus a day to cover a secondment and offers a comprehensive benefits package which can be viewed on our .Location - Work primarily takes place at Sperber Health Sciences Library, North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, M\xc3\xa9tis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to more than 14,000 faculty and staff, over 40,000 students and 260,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people \xe2\x80\x94 from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Position SummaryThe University of Alberta Library seeks a temporary Information Services Specialist with a strong customer service orientation. The position will be based mainly out of the Geoffrey & Robyn Sperber Health Sciences Library. Shifts at other library locations are also a possibility, including but not limited to the Cameron Science & Engineering Library and the Rutherford Humanities and Social Sciences Library. Weekend and evening work will be required.The Library offers an integrated service desk model for providing reference and information services, circulation/borrower services, and technology support services. The Library operates in a highly electronic environment with collections and services in support of the research, teaching and information needs of students, faculty and staff.Reporting to the Head, Information Services & User Engagement (IS-UE), the Information Services Specialist is part of a dynamic and collaborative IS-UE team, whose mission is to find solutions for library users, while contributing to the provision of welcoming services.Information Services Specialists work to collaborate effectively with people of diverse cultures, and with varying levels of comfort with the academic setting.Duties

• Provides reference and information services to students, faculty and the general public, at a service point, either in person or using our virtual reference platform (real time chat and email ticketing system), or by phone.
• Provides circulation/borrower services, including charging out and renewal of library materials, and uses the online circulation module of the integrated library system to provide client account services; interprets and applies policies accurately and consistently; contributes to the updating and writing of policies and procedures
• Assists users in discovery: finds information using current and emerging library discovery systems and print research tools; provides point-of-need instruction.
• Assist library users with a wide range of e-book and database platforms, and accurately advises library users on access privileges
• Assists clients with technology-related questions and problems, including troubleshooting hardware/software problems and initiating a course of action to provide solutions.
• Applies policies and follows procedures that contribute to the security and safety of the library facility; opens/closes the Library.
• Provides support for digital scholarship services which includes managing 3D printer queues and performing printer basic maintenance as well as providing technical guidance on a variety of equipment for services such as but not limited to the 3D printing, VR lab and audio/visual recording lab.
• Other responsibilities may include: online learning objects development; collections support; Library committee work, various project work, training and administration support; facilities responsibilities; and engagement/outreach.

Qualifications

• Two years post-secondary education required; a Library and Information Technology Diploma is strongly preferred.
• Minimum of two years experience in providing information services in a library required.
• Demonstrated aptitude for working in an electronic environment required
• Familiarity with library discovery services/integrated library systems such as EBSCO Discovery, SirsiDynix Symphony (Workflows), and other discipline-related electronic and print resources is desirable.
• The successful candidate will have:

• Strong customer service, communication and organization skills
• A positive, enthusiastic attitude, a proactive approach to work and the ability to adapt quickly to changing priorities and environments
• The ability to work both independently and collegially in a team environment
• The ability to continually learn and share knowledge with staff and users
• The ability to communicate and interact effectively in a culturally diverse environment
• Demonstrated commitment to professional learning and development

When applying, please include your cover letter and resume in one PDF document.At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, M\xc3\xa9tis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight June 20, 2024, Edmonton, Alberta local time.

University of Alberta