Job Description

Join the Enterprise Technology Services Governance & Controls (ETS G&C Team), where you'll help drive a strong risk-aware culture by supporting key governance processes including Information risk assessments, Reportable Events, CAP Management, Exception Requests while demonstrating hands-on Archer experience to manage technical risks and deliver timely, accurate insights. This role requires technical proficiency, independent execution, and cross-team collaboration within a supportive, growth-focused environment that values continuous learning and professional development.
Position Responsibilities:

• Perform information risk assessments in compliance with the global Information Risk Assessment methodology, policies, and standards. Assess new and existing development, testing, deployment, monitoring, and security tools within various areas and business units. In collaboration with developers, engineers, and support teams, implement and automate security controls, including those for cloud architectures and container workloads, into CI/CD pipelines.
• Independently manage the full lifecycle of reportable events, including investigation, customer engagement, and approval in Archer, while ensuring alignment with internal governance processes
• Coordinate exception requests by engaging with requestors to understand the rationale, assess risk impact, validate compensating controls, draft and document exceptions in Archer, and collaborate with Line 2 to seek approval.
• Develop and assist in completing corrective action plans for key controls/measures that cannot be measured or where control deficiencies exist
• Collaborate with multi-functional teams including ETS teams - cloud, architecture, IT Asset Management, Infrastructure, Line 2, and control customers to ensure effective execution of risk processes and alignment with enterprise governance standards

Required Qualifications:

• 3-5 years of experience in technology risk or information security, preferably within a regulated financial environment.
• University degree or equivalent experience in Computer Science, Information Technology, or a related field is preferred.
• Solid grasp of security domains, including risk assessment, incident response, and regulatory standards.
• Knowledge and experience with tools like Archer, Jira, Confluence, ServiceNow.
• Familiarity with regulatory frameworks such as OSFI's B-13 (Technology and Cyber Risk Management), NIST standards, and SOC 1/SOC 2 compliance
• Professional certifications such as CISSP, CISA, CRISC, CISM are preferred.
• Strong analytical and communication skills, with the ability to manage customers effectively.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Referenced Salary Location Toronto, Ontario
Working Arrangement Hybrid
Salary range is expected to be between $75,880.00 CAD - $140,920.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Skills Required