Job Description

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This position is part of the Association of the Academic Staff of the University of Alberta (AASUA).
In accordance with the , this position has a comprehensive and an annual salary range of $64,206 to $107,006.
Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.
Reporting to the Director, Global Engagement, the Information Management & Competitive Intelligence Officer (IMCIO) leads the design, implementation, and day to day execution of the Office of the Vice President (International & Enterprise) (VPIE)'s enterprise information ecosystem. This includes serving as the functional owner of a new Customer Relationship Management (CRM) platform and the external facing industry engagement web portal that integrates with it. The role ensures data are accurate, current, secure, and accessible; establishes information governance and standards; and translates institutional and market intelligence into clear insights and reports that inform high stakes decisions on partnerships, international engagement, and revenue generating initiatives across the University. The IMCIO serves as the primary liaison to Information Services & Technology (IST) for all VPIE CRM and data integration matters.
Responsibilities:
CRM Strategy, Design & Governance

• Serve as functional owner/product owner for the VPIE CRM; define requirements, roadmap, and success measures.
• Design, implement, and continuously improve CRM architecture, objects, fields, workflows, integrations, and automations in collaboration with IST and campus stakeholders as needed.
• Establish and steward data standards, data quality controls, access/permission models, and retention practices; monitor and remediate data integrity issues.
• Lead CRM governance (policies, procedures, training) and change-management for users across multiple portfolios; develop user guides and deliver training.
• Develop role-based dashboards as needed and operational/executive reports; ensure consistency and comparability of metrics over time.

Web Portal Ownership & Integration

• Own the external industry engagement portal as the single digital entry point for partners; ensure seamless integration with the CRM.
• Design intake, triage, and routing workflows that direct inquiries to the correct campus unit; track service-level commitments and follow-ups.
• Continuously improve usability, accessibility, and content in partnership with communications/web teams; coordinate enhancements and releases.
• Monitor portal performance (conversion, routing accuracy, response times) and drive improvements to support institutional objectives.

Competitive Intelligence & Decision Support

• Synthesize internal CRM/portal data with external sources (sector reports, rankings, funding data, industry signals) to produce actionable insights.
• Prepare intelligence briefs and executive-ready materials for the VPIE and AVPs for Enterprise & Global Partnerships and Innovation & Knowledge Mobilization, Deans, and senior leadership to guide missions, meetings, and partnership negotiations.
• Develop analyses that illuminate opportunities, risks, and competitive positioning in target regions/sectors; recommend data-informed courses of action.
• Maintain a secure repository of briefing materials and historical engagement context to enable organizational learning.

Data Privacy, Security & Compliance

• Ensure information management practices comply with University policies, FOIP/privacy obligations, and security best practices.
• Coordinate with IST, Information & Privacy Office, and other legal/risk units to assess risks, manage permissions, and respond to incidents.
• Lead periodic audits of data quality, access, and usage; implement corrective actions and continuous-improvement plans.

Stakeholder Engagement & Support

• Act as primary point of contact with IST for CRM/platform integrations, enhancements, and issue resolution; manage vendor relationships as applicable.
• Liaise with relevant campus stakeholders to align data structures and reporting standards.
• Provide coaching and day-to-day support to VPIE and campus users; steward a community of practice for CRM and portal usage.

Administration & Other Duties

• Maintain documentation (data dictionaries, process maps, standard operating procedures) and ensure version control.
• Support procurement/contract processes for relevant platforms; track licensing and costs in collaboration with budget owners.
• Other related duties as required.

Qualifications:

• Bachelor's degree in information management, business intelligence and analytics, computer information systems, or a related field (equivalencies considered).
• Demonstrated experience as a functional owner/administrator for a CRM platform (e.g., Salesforce, Slate, Microsoft Dynamics) including configuration and integrations.
• Demonstrated proficiency in using artificial intelligence (AI) tools such as ChatGPT or other generative AI platforms for research, writing, data analysis and synthesis, and workflow optimization to enhance productivity and communications.
• Expertise in information governance, data quality, and reporting; strong proficiency with Excel and at least one business intelligence tool (e.g., Tableau or Qlik).
• Exceptional analytical writing and presentation skills; ability to translate complex data into clear insights for senior decision-makers.
• Proven project management and change-management capabilities in a multi-stakeholder environment.
• Sound judgment and discretion in handling sensitive information; meticulous attention to detail.

Preferred Qualifications

• Master's degree in a relevant discipline.
• Experience in higher education, international engagement, business development, or industry partnership contexts.
• Familiarity with University of Alberta systems, policies, and data environments.
• Experience designing and operating external-facing portals integrated with CRMs.
• Facility with open-source intelligence methods and tools.

About Us:
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Metis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes ayant une orientation sexuelle ou une identite et une expression sexospecifique; et tous ceux qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
About the Team: (UAI) supports the development and delivery of impactful international experiences, partnerships and opportunities that foster global citizenship for students, faculty and staff. As a central service unit, UAI encourages and facilitates connections for all members of the U of A community to engage on a global scale. Working together with partners around the world, UAI supports the creation of an internationally vibrant learning and research environment.

Skills Required