Job Description

? Pension ? Dental Insurance ? Disability Insurance ? Health Insurance ? Life Insurance

The Team you are Joining - Who We Are:

The Halton Regional Police Service contributes to the safety and well-being of more than 637,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton's status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.

About the Role - How you will Contribute to the Service:

The Information and Records team at Halton Regional Police Service (HRPS) is seeking a dedicated and detail-oriented

Full-Time Information Insurance Clerk

to play a key role in supporting our Service's operational needs.



In this fast-paced position, you will be responsible for providing information from HRPS records related to accidents and occurrences, to members of the public, insurance companies, law firms, and other authorized agencies. You will also process Police Record Checks and Record Suspension Applications, while collecting applicable fees and maintaining accurate records. As a first point of contact, you'll use your exceptional multitasking and interpersonal skills to act as an ambassador for HRPS--providing administrative support and accurate information to HRPS officers, external police services, and partner organizations.



If you're passionate about public service, committed to administrative excellence, and thrive in a dynamic environment, we encourage you to apply and become a valued member of our Information and Records team.

Here's What you'll Get to Do:

Responds to queries and requests for information via phone calls, emails, and in person at the counter Receives and processes requests for information related to motor vehicle accidents and occurrences from insurance companies, law offices and members of the public. Generates and edits computer reports. Processes Police Record Checks and Record Suspension Applications. Verifies the identity of persons requesting information and record checks Searches Canadian Police Information Centre (CPIC) and NICHE records. Sends CPIC messages to other police agencies for local records checks and responds to their requests for local records checks. According to legislation, fingerprints applicants to meet requirements for the Vulnerable Sector Police Record Checks Collects and processes fees for Information Insurance Desk, Freedom of Information and Forensic Identification. Balances receipts. Reviews records and purges files and documents according to the records retention schedule. Other related duties as assigned.

What you will Bring to the Role:

Education, Certifications and Qualifications:

We are seeking a detail-oriented and motivated individual with a minimum of six months of customer service or records experience. Candidates must possess strong keyboarding skills, with a minimum typing speed of 40+ words per minute. A high school diploma is required. Proficiency in computer software applications such as Microsoft Word and Excel is essential, and experience with systems like Niche and the Canadian Police Information Centre (CPIC) is preferred. Advanced skills in MS Word and Excel are considered an asset. This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West and must be available to work Monday-Friday starting at 8:00am to 4:00pm.



The ideal candidate will have excellent verbal and written communication skills, strong interpersonal abilities, and the capacity to thrive in a fast-paced environment while handling multiple tasks simultaneously. Attention to detail, accuracy in interpreting and proofreading words and numbers, and the ability to extract key information are critical to success in this role. Responsibilities include providing helpful information and assistance to ensure consistent application of policies, procedures, and guidelines, as well as resolving basic problems using established procedures and ensuring accurate data entry into the Records Management System. A team-oriented mindset and a commitment to high-quality work are essential.



Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.

What We Offer:

We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary, which includes but is not limited to training and development opportunities, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan - Ontario Municipal Employee Retirement System (O.M.E.R.S.).

Starting Annual Salary: $68,026.00

Anticipated Start date for this role:

August 2025

How to be Considered for This Exciting Opportunity:

Please apply on line with a resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be forwarded in confidence to our Staffing Advisor, Human Resource Services, quoting

Competition #60-C-25A

Various skill assessments may be administered as part of the selection criteria



All applications must be submitted to the Service's on-line system to be considered for this vacancy.


Please Note: The Halton Regional Police Service and HRPA are working on modernizing the job evaluation program. Once the program has been established, all civilian positions, including this position, will be evaluated under the new job evaluation program which may result in a change to the rate of compensation.



The Halton Regional Police Service strives to be an accessible and inclusive organization. We are committed to fairness and equity in employment and our recruitment and selection practices. We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at civilianrecruiting@haltonpolice.ca.



We thank all applicants for their interest in joining our organization. Only those who are selected to advance through the recruitment process will be contacted by our team.