Job Description

Information Assistant (20-Hour)

Part Time, Temporary

The Brantford Public Library enhances the quality of life in our diverse community. We invest in valuable experiences, resources, and services, in a welcoming and equitable environment for all.

We serve a diverse range of community members, ranging from children, adults, seniors, newcomers, and vulnerable populations. We are seeking an enthusiastic and friendly individual to connect customers of all ages to the wide range of resources, programs and services offered by the Brantford Public Library. This position provides a variety of customer services at Brantford Public Library's integrated desks, ensuring a high-quality relationship with all customers, meeting their needs for efficient registration and orientation, loans, collections inquiries, basic information services, readers' advisory, basic use of digital services and devices, and referrals. The position also assists with the delivery of programs to designated groups within the Library and elsewhere. The successful candidate should be: community oriented; flexible; able to resolve conflicts and problem solve effectively; experienced in analyzing and responding to a wide range of customer needs; and, cooperative with supervisors and co-workers.

This position is currently vacant and available for an estimated duration of 8 months, subject to change.

Reports to:

Manager - Public Services

Salary Range:

$28.972 - $32.169/hour
Updated rate will apply according to the Collective Agreement.

Classification:

Part Time, Temporary

Hours of Work:

20 hours per week, including evenings, and Saturdays. Sundays are scheduled as outlined in the Collective Agreement.

Qualifications

Minimum of two years post-secondary education in relevant area

Minimum of one year relevant experience

Demonstrated ability in customer service

Demonstrated ability to process detailed information

Demonstrated ability with technology

Proficient in ILS circulation modules

Proficient in Microsoft Office suite

Ability to travel to any library location, as assigned

Responsibilities

Provides circulation, readers' advisory, collection, community resource and basic information services to customers

Assists customers with use of digital services and devices

Assists with the organization and delivery of dynamic and innovative library services, programming and outreach

Recommends enhancements to current services and suggestions for new services, to meet the needs of customers

Refers complex inquiries and issues

Develops, organizes and maintains displays

Recommends programming needs that arise from working with customers

Identifies and resolves service problems, and reports those requiring further resolution

Recommends collection items for the system

Collaborates with other staff to ensure the effective and efficient delivery of designated services

Maintains awareness of professional and community knowledge

Assists with showing team members and volunteers how to perform duties, and supporting training processes

Processes overdue items including follow-up and liaison with collection agencies

Prepares statistics and reports as required

Reconciles daily cash receipts

Processes items for repair, shelving or discard

Other duties consistent with job responsibilities

Testing may be a part of the interview process.

Please apply with your cover letter and resume as one PDF by email to hr@brantfordlibrary.ca no later than Monday September 22, 2025 at 5:00pm.

Brantford Public Library is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.

Job Types: Part-time, Fixed term contract
Contract length: 8 months

Pay: $28.97-$32.16 per hour

Expected hours: 20 per week

Application question(s):

Do you have a minimum of two years post-secondary education in a relevant area? Do you have a minimum one year of relevant experience? Do you have experience with ILS circulation modules?
Work Location: In person

Application deadline: 2025-09-22