Job Description

Purpose of Position:
To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.
Key Accountabilities:

• Oversee daily sortation and dispatch functions to ensure accurate, on-time shipment processing and final-mile delivery execution.
• Provide leadership to sortation associates and delivery drivers, fostering a culture of safety, accountability, and operational excellence.
• Conduct routine safety audits and ensure strict adherence to company policies, OSHA regulations, and transportation compliance standards.
• Monitor labor utilization and performance metrics to achieve and exceed Parcels Per Hour (PPH), Cost Per Piece (CPP) and other key operational KPIs.
• Analyze Leader Standard Worksheets (LSW) data to measure labor efficiency, identify opportunities for productivity improvements, and optimize workforce allocation.
• Perform detailed sort analysis to identify bottlenecks, optimize sort flow, and improve overall throughput efficiency.
• Optimize delivery route planning based on real-time volume data, fleet capacity, and historical performance trends.
• Manage delivery tracking, proactively resolve service disruptions, and handle escalated customer inquiries with professionalism and urgency.
• Oversee the resolution of return shipments, cancellations, and delivery exceptions to minimize service failures and improve customer satisfaction.
• Lead operational onboarding for new clients, ensuring alignment on service-level agreements and readiness for go-live operations.
• Take ownership of new customer launches, ensuring shipments are accurately routed and delivered to the correct destinations.
• Supervise delivery drivers to verify that all deliveries are made to the correct locations in compliance with customer requirements.
• Generate daily terminal scanning exception reports to ensure Return Delivery Logs (RDLs) are completed as requested by management.
• Collaborate with terminal managers across locations to coordinate multi-terminal onboarding, resolve cross-functional issues, and drive efficiency improvements.
• Ensure full compliance with internal protocols and external regulatory requirements across all dispatch and delivery activities.
• Prepare and submit comprehensive daily operational reports (dispatch logs, vehicle maintenance/wash records, shift summaries) to senior leadership.
• Work cross-functionally with internal stakeholders to streamline workflows, implement process improvements, and support strategic initiatives led by terminal leadership.

Other Duties

• Authorize and approve forklift and walkie operator licenses by administering and evaluating both practical and written examinations to ensure operator competency and safety compliance.

Qualifications:

• Bachelor's degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.
• Strong Understanding of Canadian Postal Code (FSA) System to be able to manually process shipments from Origin-Destination Combinations during power or system outages.
• Forklift Licensed and Experience a requirement.
• Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.
• Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.

Required Skills:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Skilled in word processing and email management
• Comfortable navigating MS Windows operating system
• Proficiency with logistics systems and reporting

Supervision:
This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager/supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.
Working Conditions:

• Warehouse or distribution center environment
• Standing, walking, and lifting up to 50 lbs.
• Shift work includes early mornings, evenings, and weekends.
• Follow safety protocols and use PPE
• Strong attention to detail.

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