Job Description

What is it like to be an Individual Insurance Advisor Support Associate at Northbridge Financial
The Individual Insurance Advisor Support Associate plays a critical role in enabling advisor success by providing comprehensive sales support, client service, and operational excellence. This position helps streamline the sales process, allowing advisors to focus on building relationships and driving business growth. By ensuring compliance, managing cases, and delivering exceptional service, you will enhance advisor credibility, strengthen customer trust, and contribute directly to the value of the advisor's book of business.
If you are great at:

• Manage end-to-end processing of advisor business with accuracy, timeliness, and proactive follow-up.
• Organize and execute daily workload to meet service level agreements and operational targets.
• Stay current on product updates and software enhancements to support advisor efficiency.
• Deliver high-quality, compliant work with strong attention to detail.
• Solve complex problems and conduct thorough fact-finding to support advisor decisions.
• Prepare client summaries and reports to identify opportunities for added value and increased advisor productivity.
• Conduct data mining to uncover upselling and cross-selling opportunities, including renewals.
• Work with advisors to maintain compliant client files and ensure adherence to regulatory standards.
• Support office operations through efficient workflow management.
• Assist advisors with maintaining compliance, integrity, and support broker/agent training initiatives.

If you have:

• Post-secondary education in a business-related field or equivalent experience.
• Minimum 3 years of experience in financial services or life insurance industry preferred.
• Proficient in Life Insurance Carrier Illustration software.
• Strong skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and internet-based tools.

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

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Who we are:
We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.
At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Skills Required