Job Description

Claims Helper- Nunavut, Northwest Territories, Canada
Full-time permanent
$60,000 - $65,000 per year
Remote, with preference for candidates residing in or connected to communities within Nunavut and the Northwest Territories, Canada
Frequent travel required (including remote/northern communities and overnight trips).
This role will largely be dedicated to a Confidential Settlement.
The role in implementing the Confidential Settlement Claimant Support Program is to provide navigational support to Class Members in the Claims Process. Our guiding objectives are to ensure that every Claimant has the opportunity to access, understand, and respond to the Settlement Agreement notice, as well as receive the necessary assistance for completing and submitting their claims.
We are dedicated to ensuring that Claimants are well-informed about the wellness support and resources available to them
This is a permanent, full-time opportunity to support delivery of the Confidential Settlement over the next three years, with ongoing opportunities to contribute to future programs.
The Claims Helper Helpers will be responsible for providing direct Claim Form assistance to Claimants virtually and potentially in-person.
Responsibilities:

• Support Class Members, both virtually and potentially in-person, with information, resources and Claim Form support in a way that feels trauma- informed and culturally safe.
• Collaborate and work closely with other Claims Helpers to ensure supports are being received in the most appropriate way.
• Collaborate with other Claims Helpers on the team to fill any potential gaps in support being offered.
• Develop relationships with local and surrounding communities, organizations, and community members.
• Provide Claimants with assistance in checking the status of their Claims and appealing Adjudicator decisions.
• Assist Claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services.
• Ensure Class Members understand the Claims Process and milestones of the settlement.
• Participate in multiple training sessions, including e-courses, de-briefings, and self- directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the Confidential Settlement Claims Process.
• Able to adapt to new changes and pivot when needed.

Qualifications & Skills:

• 3+ years of experience working with Indigenous peoples and/or communities.
• Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma.
• An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples and communities.
• Ability to travel across Canada; travel may be up to 30% of the role, with individual trips of up to 7-10 days in duration.
• The ability to build relationships and trust with class members and communities to ensure clear communication is delivered.
• An understanding the governance structure of Indigenous communities.
• An intermediate understanding of technology and various online platforms.
• The position requires a valid driver's license, which must be provided after hiring.
• Candidates should have access to a vehicle
• Successful candidates must provide proof of vehicle insurance.
• Access to a quiet, private workspace with reliable internet.
• Bilingual proficiency in French and English is an asset. Fluency in Indigenous languages (lnuktitut or lnuinnaqtun) is strongly preferred to support claimant communities.
• Self-identifying as Indigenous and/or having first-hand knowledge or experience living in and/or working with an Indigenous community will be considered an asset.

We encourage all those interested and with relevant experience to apply even if you don't match the job posting perfectly.
Benefits:
Company benefits provided for full-time roles after the 90-day probationary period include:

• Health, dental, life, and disability coverage
• Employee Assistance Program (EAP)
• Flex Health Spending Account under MyHSA
• Cell phone benefit
• 3 weeks of vacation, accrued annually

INDIGENOUS CANDIDATES PREFERRED
Submissions accepted until a candidate is identified
**We thank all applicants for applying, however only those considered for an interview will be contacted directly**
Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of Indigenous peoples, Women, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
Looking for more opportunities? Check out our website at
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Skills Required