Incident Manager
Montréal, QC, CA, Canada
Job Description
Job Summary
The Incident Manager will be responsible for overseeing and managing all aspects of incidents within the organization. This role requires a strong understanding of IT infrastructure and the ability to coordinate incident response efforts effectively.
Duties
Lead and coordinate incident response activities to ensure timely resolution Develop and maintain incident response plans and procedures Conduct post-incident reviews to identify root causes and prevent future occurrences Collaborate with IT teams to implement solutions for incident prevention Utilize network monitoring tools to detect and respond to incidents promptly Maintain knowledge of cloud computing, VPN, LDAP, and network security protocols Utilize scripting languages for automation of incident response tasks
Qualifications
Proficiency in IT incident management processes and tools Experience with Juniper, PaaS, Cloud architecture, and smash technologies Strong understanding of IT infrastructure and cloud computing environments Knowledge of network monitoring tools and protocols Excellent communication skills to coordinate with cross-functional teams
Job Types: Full-time, Permanent
Pay: $35.00-$40.00 per hour
Expected hours: 40 per week
Benefits:
Dental care Life insurance Vision care
Schedule:
Monday to Friday
Experience:
Incident management: 5 years (preferred) ServiceNow: 4 years (preferred) ITIL: 2 years (preferred)
Work Location: In person
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Job Detail
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Job IdJD2379137
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMontréal, QC, CA, Canada
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EducationNot mentioned