Job Description

This is a Remote role which means you get to work from home!

At Rogers, we put our customers first in everything we do. We\xe2\x80\x99re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference \xe2\x80\x93 they\'re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you\'re someone who\'s excited by a challenge, takes initiative, and moved to make a difference, you\'ll find success here. We\xe2\x80\x99re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you\xe2\x80\x99re up for the challenge and the fun? If so, consider the following opportunity:

Rogers is a proud Canadian company with a rich family history. That\xe2\x80\x99s why it\xe2\x80\x99s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That\xe2\x80\x99s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential \xe2\x80\x93 we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

Let\xe2\x80\x99s make your possible at Rogers.

In Telesales, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. Telesales is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.

Life in Telesales \xe2\x80\x93 What We Offer

<@ Rogers or follow us on LinkedIn>>

We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

• Unlimited access to Headspace Premium for mindfulness training
• Access to a virtual walk in clinic to connect with Healthcare Professionals from home
• LIVX \xe2\x80\x93 Fitness Membership to attend classes virtually
• Company matching contributions to charities you support
• Paid time off for volunteering
• Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
• Employee discounts to our products and services
• Leadership development, Mentorship and Coaching programs
• Work from home as of day 1

We genuinely care about each other and we\xe2\x80\x99re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

What We\xe2\x80\x99re Looking for

We\xe2\x80\x99re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.

What You\xe2\x80\x99ll Do

Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class customer experiences by connecting with our customers, analyzing their needs and offering customized sales solutions.

In this revenue focused role, you will solve the reason for their call, and earn the right to discuss and recommend products and services that meets their needs, while meeting performance-based goals and sales targets. You will navigate our systems and tools to locate the best offers, and solutions while providing the customer with all the required information to make an informed buying decision.

To be there when our customers need us, you will be required to work a flexible schedule. In addition, you will be speaking to different people from across Canada.

Who You Are

• High School Diploma or equivalent
• Minimum 1+ years experience in a sales and contact centre role
• Expert in communication and listening
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule
• Navigate multiple computer systems
• Multitasking

We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth. You must also reside within 250km of (Kitchener) HQ to be eligible.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 85 Grand Crest Place (031), Kitchener, ON

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Requisition ID: 292124

Together, we\'ll make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what\xe2\x80\x99s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Customer Experience

Rogers Communications