Job Description

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then TWCC Contact Centre Services Ltd. (TCSS) will be an excellent fit for you. TCSS has opportunities for

Customer Service Representatives

within its Contact Centre , with paid training commencing Sept 15, 2025.

The TWCC Group of Companies are committed to the efforts of economic reconciliation for Indigenous people in Manitoba and across Canada. We strive to foster a diverse, inclusive workplace that is not only a representative of the broader community, but also the Indigenous communities that form the ownership of TWCC. As part of this commitment, preference will be given to qualified applicants who self-identify as Indigenous in the application process.

Job Overview:

Successful candidates will provide exceptional service to customers requiring information, support and guidance in an

inbound Contact Centre with no sales component

. All successful candidates must complete 4 weeks of on-site training starting at $17.00/hour, but can earn up to $19/hour in total compensation to start plus incentives.

Summary of Accountabilities:

Meet or exceed established performance targets (attendance, call quality, call handling time); Provide complete and accurate information in a professional, courteous and pleasant manner; Identify customer's needs through effective probing and listening; Recommend appropriate options and solutions to fulfill customer's need; Complete post call documentation accurately and timely.

Required Skills and Attributes:

Excellent customer service skills providing a positive customer experience with every call; Proven effective communication skills (listening/verbal/interpretation); Multi tasking (reading, keying and listening) Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation) Ability to function in a dual monitor and multi program computer setup; Drive for helping customers and providing engaging, polite, professional and helpful service; Team player; coachable and open to feedback.

Job Requirement: Security Clearance

TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.

Please upload a personal resume and cover letter via https://careers.twcc.ca/

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Benefits:

Casual dress Company events Dental care Employee assistance program Flexible schedule Life insurance On-site gym On-site parking
Ability to commute/relocate:

Winnipeg, MB R3B 1R3: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you located in Manitoba Have you been in Canada for a minimum of 4.5 years?
Experience:

Call center: 1 year (preferred)
Licence/Certification:

Valid Government Picture ID (required)
Work Location: In person

Application deadline: 2025-09-30
Expected start date: 2025-09-15