Job Description

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple \xe2\x80\x98Monitoring Operators\' to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide. **Please note this position requires proficiency in both French & English (written & verbal)**

SHIFT AVAILABILITIES:

• Night Shift: 12-hour rotations and typically between 9pm to 9am EST

RESPONSIBILITIES:

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

QUALIFICATIONS:

• Ability to remain calm and provide direction while responding to an emergency situation.
• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to \xe2\x80\x98Think on your feet\xe2\x80\x99 and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) would be considered an asset.
• Ability to use Microsoft based applications.

PACKAGE:

• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

We are also offering a number of incentive programs; they include our \xe2\x80\x98Referral Program\xe2\x80\x99 (cash reward) and our \xe2\x80\x98Spotlight Club\xe2\x80\x99 (gift card).

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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Paladin Technologies