Job Description

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the In Room Dining Supervisor.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other\xe2\x80\x99s contribution and importance.

The Location

Be ready for a Canadian experience! At Four Seasons Resort Whistler, we fill guest\xe2\x80\x99s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and a top-rated restaurant.

Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.

Our guest rooms are spacious, beautifully re-styled in December, 2019, the refurbished rooms and suites pay close attention to the unique placement of Whistler \xe2\x80\x93 a secluded retreat, just an hour and a half away from the international destination of Vancouver.

In December 2020, we completed a property-wide enhancement with the launch of Braidwood Tavern, a craft kitchen and social house conceived in collaboration with celebrated chef and restauranteur Richard Sandoval, along with a re-imagined SIDECUT Steakhouse, both designed by Box Interior Design.

Your job:

Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest\xe2\x80\x99s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item\xe2\x80\x99s, origin, taste, and preparation methods.

Communicate guest orders including any special needs or requests to the kitchen using the hotel\xe2\x80\x99s point-of-sales system; check completed kitchen orders with the guest\xe2\x80\x99s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

As our hotel is open 24/7, 365 days a year, we expect our In Room Dining Supervisor to be flexible in working mornings, evenings, weekends, and holidays.

About You:

Leadership experience

Experience working in Food and Beverage operation, ideally Room Service/In Room Dining

Retail or customer service experience

A current Serving It Right Certificate.

Must have excellent verbal and written skills.

Ability to work in Canada

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

About Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What\xe2\x80\x99s in it for you

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;

Access to affordable shared staff housing (upon availability)

Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;

Complimentary meal per shift in our employee dining room,

Retirement plan with employer contribution;

Paid time off; vacation days and additional floating holidays per year;

Excellent training and development program;

Discovery Nights at Four Seasons worldwide.

Learn more about what it\xe2\x80\x99s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Four Seasons Hotels