Job Description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose into your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry-leading training, career development, recognition and rewards. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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The primary responsibility of the IRD Service Attendant is to service our guests through In-Room Dining by delivering their orders to the guest rooms.

• What you will be doing:
• Services our guests by delivering their order on time and in a professional manner
• Organizes and delivers VIP amenities on a daily basis, ensuring accuracy and timeliness.
• Being an ambassador of the Fairmont Winnipeg by providing an excellent first impression.
• Usage of guest names whenever possible
• Maintains a professional, pleasing attitude towards each of our guests and colleagues
• Addresses guest concerns and bringing them to the attention of the Manager on Duty
• Demonstrates the Fairmont\xe2\x80\x99s Service Promise standards in all guest and colleague interactions
• Maintains cleanliness of work area
• Preparation of work areas for In Room Dining to standard.
• Clean up for In Room Dining including tray pick-ups and restocking. i.e. including all back areas on the guestroom floors
• Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
• Adheres to the hotel\xe2\x80\x99s environmental policies and procedures.
• Adherers to all allergy policies
• Demonstrates Service Promise Standards and Values

Qualifications

• Previous hotel guest service experience preferred
• Previous service experience an asset
• Good comfort level with Silverware system
• Must be outgoing, friendly, organized, enjoy dealing with the guests, team player, and able to work effectively in an unsupervised environment
• Excellent written and verbal English skills, fluency in a second language an asset
• Physically able to complete all aspects of the position without restrictions
• \xe2\x80\x9cSmart Choices\xe2\x80\x9d responsible liquor service certification required
• Must be able to complete all physical aspects of the job without restriction, i.e. Lift 40+ lbs at a time, stand and walk for up to 8 hours
• The shift is based on business levels - must be able to work a flexible schedule including weekends and/or holidays

Additional Information

Your team and working environment: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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